Reports & White Papers

Enterprise 5G – How CSPs will achieve the much-hyped monetisation

Enterprise 5G and the CSP – can the relationship evolve beyond simply being one of break-even necessity, into a rich revenue stream for service providers? REGISTER NOW FOR FREE TO

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The critical role of Hyper Automation in achieving faster Fibre roll-out, plus parallel ROI

The demand for enhanced network performance has experienced significant growth. Broadband technologies like Fibre to the Home (FTTH), 5G and the Internet of Things (IoT) has increased dramatically and shows

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What is the Telecom Industry’s New Mountain to Climb?

The telecom industry’s stunning track record of success has left it with an enviable conundrum to have: finding new problems to solve. Finding and solving new challenges is vital for

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How to drive new levels of customer experience with Edge, IoT and Hyper-personalisation

“The message from the research is clear – edge is having a profound effect and edge and AI together are seen as driving significant new value add, especially in the

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CSP Cyber Threat Report: Keeping subscribers safe in 2022

The first quarter of the year saw Allot Secure blocking 618% more malicious URLs than the first quarter of 2021. The threat landscape is constantly changing and while there may

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How should CSPs select and design the right omnichannel solution to provide exceptional customer experiences?

In this specially commissioned analyst report, Juniper Research explores how CSPs should set the right targets when designing an omnichannel solution, and also talks about what is needed for easy

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Why Real-time decision intelligence is the future for Telco operations

Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities. But the evolving customer

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Analyst Review: Why Hyperscale is the future for IoT connectivity

Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.That is the conclusion of Transforma Insights’ recent

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6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy. New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge

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Analyst Report: Will you let data drive your tech decision-making?

The telecoms industry is experiencing greater and faster change than at any time in its history.   Communications service providers (CSPs) have been forced to rethink basic assumptions about what

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