News tagged: telecoms

29 September, 2016

Cloud-based number management equals efficient office moves and flexible working

Countless numbers of businesses relocate every year: they move to bigger premises – even smaller premises, choose to share office space with an associated business, (more…)

26 September, 2016

Where are you on the four stages of the journey to better CSP billing?

The telecoms bill is both a foundation for the trust necessary to enable a sale and also an environment where sales messages can be personally tailored for each customer, (more…)

17 August, 2016

From cloud to managed service: The next MVNO evolution

Operating a mobile service is undoubtedly a great brand marketing strategy. It’s still prestigious, and the exposure is better than ever: not only is your logo on the bill, now it can be on a smartphone home-screen or app that is in your customers’ hands 200 times a day. (more…)

28 July, 2016

Customer centricity in payments and collections must be business as usual

The commercial need for a customer experience strategy that both fits your customers’ preferences and aligns to business capabilities, budgets and resources can create a continual operational struggle. (more…)

04 May, 2016

IDC sees light at the end of the tunnel for enterprise CSPs in Europe

Communication service providers (CSPs) in the Western European enterprise market have faced difficult market conditions for years, hit by a perfect storm of economic headwinds, spending rationalisation, technology migrations, competition, and regulatory pressure. (more…)

12 April, 2016

Take a look at what’s going on in your network through the lens of the customer: Part 1

The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging. (more…)

11 April, 2016

Digitalising operations for the DSP Journey will require evolution and revolution in BSS/OSS

There are three journeys that today’s Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs): (more…)

12 January, 2016

Innovation is handing connectivity to the people

Regulation, partnerships and connected people are the three biggest trends that will impact the telecoms industry in 2016, according to global entrepreneur David McCourt. (more…)

16 October, 2015

Expected revenue growth stabilises outlook for Europe’s telecoms service providers into 2016, says Moody’s

The outlook for Europe’s telecoms service industry has changed to stable from negative as the companies revenues are expected to grow by 1%-2% in the next 12-18 months as customers increase their demand for broadband and are able to spend more, says Moody’s Investors Service in a report. (more…)

28 July, 2015

Mikael Grill, CEO of Polystar, is our latest executive snapshot

What was your first job?

Designing cable-TV networks and making sure they provided the quality that subscribers expected.

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