telecoms

Onboarding is one of the most important phases of a communication service provider’s (CSP’s) customer journey. It’s the first experience that a customer has with their service provider, and as

United Kingdom – Vodafone has announced the internal promotion of Kathryn Platt to lead its channel strategy in the UK. Kathryn replaces Joe Llewellyn who stepped into the role on

Machine learning, neural networks, artificial intelligence, companies have long been using these revolutionary technologies for specific tasks. But can an AI model be used to manage an entire corporation? 

The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new, digital opportunities of the last three decades. This

Annual research and development (R&D) spending in the telecoms sector has risen 4.5% to a nine-year high of just over £1 billion (€1.18 billion), according to ONS data released on Friday.

Telcom Group’s social initiative Recode has announced the launch of the Telecoms Engineer Bootcamp; a new, high-quality training course designed to develop and recruit new talent to the telecommunications industry,

BT has announced the opening of a 5,000+ sq. ft. robotics research facility at the BT Labs, Suffolk, UK, which aims to place the UK at the forefront of a

No one likes to feel like a number and good customer service can change that. In fact, 84% of consumers say being treated like an individual, not a number, is critical

A survey conducted by Accenture revealed that 77% of telcoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer

Connectivity-as-a-Service (CaaS) is gaining semi-buzzword status in the telecoms industry, but it is still so new that few agree on what it is and how it should be applied. That