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06 April, 2022United Kingdom – Vodafone has announced the internal promotion of Kathryn Platt to lead its channel strategy in the UK. Kathryn replaces Joe Llewellyn who stepped into the role on a temporary basis until a long-term successor was found.
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10 December, 2021Machine learning, neural networks, artificial intelligence, companies have long been using these revolutionary technologies for specific tasks. But can an AI model be used to manage an entire corporation?
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29 November, 2021The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new, digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services.
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26 November, 2021Annual research and development (R&D) spending in the telecoms sector has risen 4.5% to a nine-year high of just over £1 billion (€1.18 billion), according to ONS data released on Friday.
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25 November, 2021Telcom Group’s social initiative Recode has announced the launch of the Telecoms Engineer Bootcamp; a new, high-quality training course designed to develop and recruit new talent to the telecommunications industry, with a specific focus on fibre broadband roll-out.
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11 November, 2021BT has announced the opening of a 5,000+ sq. ft. robotics research facility at the BT Labs, Suffolk, UK, which aims to place the UK at the forefront of a new era of robotics development for telecoms and civil engineering.
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27 October, 2021No one likes to feel like a number and good customer service can change that. In fact, 84% of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal and prevent churn? Here, Hamish White, CEO of telecommunications software provider Mobilise, explains.
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08 September, 2021A survey conducted by Accenture revealed that 77% of telcoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer base long term.
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07 September, 2021Connectivity-as-a-Service (CaaS) is gaining semi-buzzword status in the telecoms industry, but it is still so new that few agree on what it is and how it should be applied. That only means one thing: We need to keep talking about it, writes Tim McElligott, a senior analyst at TM Forum Research & Media
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04 August, 2021The convergence of the IT services and telecoms industries has put increasing pressure on telecoms businesses to make sure they have the right skillsets in their business to effectively compete.
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