omnichannel
OTT-based conversational commerce spend to surpass $25bn in 2023, says Juniper Research
Basingstoke, United Kingdom – A new study by Juniper Research has found that the global spend for conversational commerce over OTT channels, including WhatsApp or WeChat, will rise from [$13.3 billion (€12.85
Read moreOmnichannel must evolve with the changing nature of the customer service industry
The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt a growing number of communication channels and expect
Read moreSwisscom on a roll down elastic path to digital transformation
Communications service providers (CSPs) in mature western European markets face intense competition, substantial legacy to manage and maximise and the continuing requirement to bring innovative new services as well as
Read moreDSP chooses Netcracker to aid CSP transformation
Yes, the headline is the right way around.
Read moreHow to deliver a superior omnichannel experience for your customers
In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers.
Read moreAI and the future of wholesale
Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about
Read moreOmniChannel thinking is jeopardising retail success
Customers are channel blind – they just want a good retail experience. Yet retailers persisting with fragmented, omnichannel strategies are damaging consumer experiences, undermining retail respect and actively encouraging consumer
Read moreThree essential elements of a true omnichannel solution for CSPs
Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.
Read moreAxway extends multi-cloud strategy in expanded Microsoft integration
Axway, a catalyst for transformation, announced that clients choosing Microsoft Azure can now power Axway AMPLIFY™, its integration and engagement platform, across multiple clouds.
Read moreSAP enhances commerce solution to help telecommunications and media companies attract and retain customers
SAP SE has announced an enhanced release of the SAP® Hybris® Commerce solution for the telecommunications and media industries. The telecommunications and media accelerator, developed in collaboration with IBM, addresses industry-specific challenges when engaging,
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