Facebook

Recent data scandals, such as the Facebook controversy, mean 53% of consumers are less likely to share their personal data with digital services companies and consumers now see their mobile

In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers.

EXCLUSIVE REPORT: Three leading European telcos admit at the 6th IoT Forum CE, that many customers are still not aware of the benefits of the Internet of Things (IoT). As one enterprise

How to tame the tech titans asked a January 18th Economist headline in Competition in the digital age. A more recent article (American tech giants are making life tough for

Social commerce is a fairly new concept where eCommerce and social media companies work together to deliver an exceptional shopping experience. Basically, the goal of social commerce is to enable

A new study from Juniper Research forecasts that consumer spend on Digital Commerce will reach $14.7 trillion (€12.46 trillion) by 2022, up by 60% on last year’s figure of $9.2 trillion (€7.80

Digital Transformation World, organised in France by TM Forum earlier this month (May 14-16) included a fascinating glimpse behind the scenes of several telecom network operators that are tackling the task of

Recent research from Virtusa has uncovered that businesses, including communications service providers (CSPs), are facing an existential risk from the enormous growth of technology giants such as Baidu, Alibaba and

How many times have you seen ads on the web for that item you just purchased? What’s the point in showing people ads for stuff they already bought? Those ads

The arrival of over-the-top (OTT) video services such as Netflix and Hulu first raised the possibility of ‘cord-cutting’, as the availability of more affordable OTT video content posed a potential