digital
GSMA announces speakers for mobile 360 series – West Africa
The GSMA has announced the first speakers for the 2018 Mobile 360 Series – West Africa conference, which will take place 11-12 April at the Radisson Blu Abidjan Airport Hotel
Read moreHuawei unveils AUTIN – A new digitised operations service
Huawei has launched AUTIN, an Operations Consulting and Software as a Service (SaaS) solution for Digitised Operations Services to help operators manage complex hybrid ICT environments. AUTIN delivers AUTomation and
Read moreKCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows
IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK.
Read moreA reputation for innovation: Building business confidence for smart cities
Business leaders are increasingly recognising the importance of conditions external to their organisation when it comes to facilitating successful digital transformation initiatives. And in a continent as vast as Europe,
Read moreTelecoms, energy, and financial sectors paying out more than ever in the UK for poor customer care
Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries it made
Read moreHalf the UK’s IT leaders believe lack of consensus from the C-suite is holding back digital transformation
A survey commissioned by Interoute, the global cloud and network provider, has revealed that 51% of UK IT leaders are struggling to secure boardroom consensus for achieving digital transformation objectives. The
Read moreShinhan Bank secures and simplifies mobile banking service with Trustonic
Shinhan Bank has worked with Trustonic and ATsolutions to integrate and secure its one-time password (OTP) service into the domestic S-Bank mobile banking application and a global S-Bank solution for Vietnam, with more deployments to
Read moreLess than 50% of service providers’ customer transactions are conducted digitally, Netcracker study reveals
Netcracker Technology announced the findings of a 2017 study conducted in collaboration with ICT Intuition, which revealed that while service providers around the world are making progress with digital transformation,
Read moreSwisscom Enterprise Service Cloud leverages VMware cloud infrastructure and management to accelerate time to market
VMware, Inc., a provider in cloud infrastructure and business mobility, announced that Swisscom AG, an IT & telecom provider, has built its Enterprise Service Cloud on VMware cloud infrastructure and
Read moreThe customer and partner interactions: DSP transition Part 2
We saw how the industry making enough progress along the DSP path in Part 1 yesterday. The below Figure 1 shows that the greatest challenge to digital service delivery is the
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