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News tagged: digital

The top five benefits AI brings to telecoms and beyond 09 May, 2022

The top five benefits AI brings to telecoms and beyond

While we saw severe and widespread disruption in the wake of the pandemic, use of technology to evolve the way work is done within all industries, and telecommunications in particular, saw significant acceleration, says Jerry Wallis, head of Industry Strategy, EMEA at Blue Prism.

(more…)
07 September, 2021

The power and potential of programmable communications

Efficient and effective communications have always underpinned society. Through the centuries, communications have evolved, and technology has accelerated that evolution. Following the advent of mobile communications in the 1990s, we now live in a world where immediate communications are ubiquitous, anywhere, anytime – whether voice, email, SMS, instant messaging, or the range of social media applications. This allows consumers to connect directly with one another and gives businesses a direct line to their customers, writes Divya Ghai Wakankar, the head of Digital Communications Solutions at BICS

(more…)
ITU launches open research group on autonomous network standards 30 December, 2020

ITU launches open research group on autonomous network standards

The International Telecommunication Union (ITU) the United Nations agency for information and communication technologies (ICTs) has launched a new Focus Group to support the emergence of ICT networks able to control their behaviour autonomously in the interests of efficiency. Participation is open to all interested parties.

(more…)

Ericsson drives 5G progress in Europe with new R&D site in France 20 January, 2020

Ericsson drives 5G progress in Europe with new R&D site in France

Ericsson announced it will establish a new R&D site in France with up to 300 employees, accelerating 5G momentum in Europe. This site will focus initially on 5G software development and security, benefitting the global 5G ecosystem and leveraging on our collaboration with French customers. (more…)

Netcracker’s OSS selected by BICS to optimise digital service fulfillment, provisioning and assurance 12 June, 2018

Netcracker’s OSS selected by BICS to optimise digital service fulfillment, provisioning and assurance

Netcracker Technology announced that Belgacom International Carrier Services (BICS), an international communications enabler, has gone live with Netcracker’s Service, Network and Infrastructure Management solution. (more…)

Synchronoss Technologies agrees to acquire Dixons Carphone’s honeybee platform 07 May, 2018

Synchronoss Technologies agrees to acquire Dixons Carphone’s honeybee platform

Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products and platforms, has signed an agreement to acquire Dixons Carphone plc’s honeybee software business. honeybee is a provider of digital solutions designed to optimise the customer experience. (more…)

Battling the customer service conundrum 03 May, 2018

Battling the customer service conundrum

The mobile industry has gone through huge transformations in the past few years and much of our daily life is spent tethered to a phone. Consumers spend over four hours a day looking at their smartphones, proving that the mobile is, without doubt, the one technology we simply can’t live without. (more…)

GSMA announces speakers for mobile 360 series – West Africa 04 April, 2018

GSMA announces speakers for mobile 360 series – West Africa

The GSMA has announced the first speakers for the 2018 Mobile 360 Series – West Africa conference, which will take place 11-12 April at the Radisson Blu Abidjan Airport Hotel in Abidjan, Côte d’Ivoire. The event is organised with the support of the Ministry of Post and ICT of Côte d’Ivoire, (more…)

Huawei unveils AUTIN – A new digitised operations service 28 February, 2018

Huawei unveils AUTIN – A new digitised operations service

Huawei has launched AUTIN, an Operations Consulting and Software as a Service (SaaS) solution for Digitised Operations Services to help operators manage complex hybrid ICT environments. AUTIN delivers AUTomation and INtelligence to modernise and reshape operations for the digital era. (more…)

KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows 08 February, 2018

KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK. (more…)

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