CCaaS

Basingstoke, UK. 1 November 2022 – A recent study from Juniper Research has found that the total number of calls handled by CCaaS (Contact Centres-as-a-Service) platforms will near 48 billion by 2027; rising

Customer service and customer experience are often mistaken and used interchangeably, which causes a lot of confusion. While it’s true that these two areas are related, companies need to refine

Stockholm, Sweden. 21 July, 2022 – Ericsson has completed its acquisition of Vonage Holdings Corp. (Vonage), supporting Ericsson’s strategy to leverage technology leadership to grow its mobile network business and

Publisher of Contact Centre as a Service (CCaaS) software Ringover will bolster its global team with one of its most substantial recruitment drives to date. Throughout 2022, Ringover will be

Enreach, one of the unified communications (UC) companies providing innovative contact technology, has further expanded its footprint with the addition of OSS Networks, SIA. Already the preferred provider of cloud-based

2020 was a thrilling year for the contact centre solutions industry, says Frost & Sullivan, and it expects 2021 will be no different. Now Enghouse Systems has acquired Altitude Software

BICS, an international communications enabler, has been selected by Talkdesk, the cloud contact centre for enterprises, to provide global coverage of Session Initial Protocol (SIP) Trunking and Cloud Numbers to

Avaya Holdings Corp. announced that it has closed its acquisition of Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on

Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning

Avaya Holdings Corp., a global business communications company, has agreed to acquire Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider