Brite:Bill

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not

We’ve had zombie customers in Telecoms for years. It’s a term that’s widely used to describe the disengaged. In today’s digital era we’re now experiencing a new type of zombie

Recently, technologies such as big data, artificial intelligence and machine learning are having a moment in the spotlight due to their potential to transform our working and personal lives. As

Brite:Bill, an Amdocs company, announced the availability of Brite:Bill Corporate version 5.0, a powerful platform for telecom service providers that combines bill presentment and advanced analytics capabilities for enterprise customers

Delivering the customer centric bill As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing.

A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than

Becky Byrne is the head of product management at Brite:Bill. Here she tells George Malim, the managing editor of VanillaPlus, how the company is engaging in natural language, machine learning

With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organizations. However, this isn’t just a technical issue, getting

Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into

As we move into 2017, the dynamics of digitisation and virtualisation are joining with the growing maturity of the Internet of Things and big data analytics to usher in a