News tagged: Brite:Bill

11 October, 2018

CSPs still missing out on billing communications blackspot finds BriteBill survey

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.

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20 August, 2018

Telecoms apocalypse: Rage is turning zombie customers into walkers

We’ve had zombie customers in Telecoms for years. It’s a term that’s widely used to describe the disengaged. In today’s digital era we’re now experiencing a new type of zombie customer – the disengaged ‘walker’ – (more…)

19 February, 2018

Are artificial intelligence and chatbots the future of customer interactions?

Recently, technologies such as big data, artificial intelligence and machine learning are having a moment in the spotlight due to their potential to transform our working and personal lives. As we head into the digital era, these technologies are driving innovations in all industries, from manufacturing to education to healthcare. And the telecoms sector is no exception, writes Alan Coleman, the head of BriteBill

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09 February, 2018

New version of enterprise platform for CSPs launched by Brite:Bill to enable customers to present, track and analyse costs and usage

Brite:Bill, an Amdocs company, announced the availability of Brite:Bill Corporate version 5.0, a powerful platform for telecom service providers that combines bill presentment and advanced analytics capabilities for enterprise customers on one single platform. (more…)

01 December, 2017

Consumer perceptions of telecoms billing

Delivering the customer centric bill
As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing. (more…)

28 November, 2017

CSPs fail to address the biggest demographic segment, Generation Z

A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than two-thirds of consumers reportedly find their bills hard to understand and 75% are not interested in the information provided. (more…)

11 October, 2017

Future innovation brings together natural language, machine learning and artificial intelligence

Becky Byrne is the head of product management at Brite:Bill. Here she tells George Malim, the managing editor of VanillaPlus, how the company is engaging in natural language, machine learning and artificial intelligence innovation to extend the capabilities of Brite:Bill to more parts of the customer journey. (more…)

06 October, 2017

Why taking a design-led approach is the best way to create better billing experiences

With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organizations. However, this isn’t just a technical issue, getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. (more…)

13 September, 2017

BT Group selects Brite:Bill as its billing communications platform

Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalised, interactive communications delivered in the channel of the customer’s choice. (more…)

09 December, 2016

Automatic for the people – Four trends for 2017

As we move into 2017, the dynamics of digitisation and virtualisation are joining with the growing maturity of the Internet of Things and big data analytics to usher in a new era of super-connected business and leisure, writes Alan Coleman, the chief executive of Brite:Bill. (more…)