News tagged: ARPU

21 April, 2022

How telcos can get in the game

Today, many telcos are plagued by shrinking margins and stagnating revenue growth. Industry leaders aren’t aggressively seeking new innovations and instead are in danger of passively watching as large and vital emerging revenue channels are claimed from under their noses. As Vijai Karthigesu, CEO of Swarmio Media says, a reluctance to take advantage of emerging trends and a cautious “wait and see” attitude is causing telcos to fall out of touch with what consumers seek from modern internet providers.

19 April, 2022

5G to become more popular than 4G in the US in 2024, but hunt for 5G killer app remains

5G will overtake 4G as the most popular way to access mobile internet in the US as soon as 2024, when there will be more 5G subscribers than 4G, according to GlobalData. But 5G subscribers will consume more data than 4G subscribers as soon as 2023, with 5G accounting for 80.8 million terabytes (TB) of mobile broadband traffic, compared to 4G’s 75.7 million. However, the leading data and analytics company highlights that 5G’s current capabilities are not yet enough to get people rushing to acquire 5G devices as the hunt for the killer app remains.

05 January, 2021

‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026

With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)

21 February, 2020

Widespread Digitalisation to Promote Adoption of UCaaS and Hosted IP Telephony

The hosted IP telephony and UCaaS services market in the Asia-Pacific region keeps growing, driven by increasing consumer awareness and demand for cloud communication services. A recent analysis by Frost & Sullivan forecasts that the sector will grow at a CAGR of 23% between 2019 and 2025, with revenues reaching $3.5 billion (€3.24 Billion). The total installed base is also predicted to increase by 29% in the same time period. (more…)

14 February, 2020

5G tipping point: Industry and consumers lured with cheaper, smarter services

Ericsson landed on its corporate feet when it parachuted out of the GSMA’s Mobile World Congress last Friday. For the last few years, the network solutions provider has (like Huawei and a few others) hosted Pre-MWC Briefings for media and analysts in key markets, in an attempt to catch attention ahead of the pandemonium in Barcelona.  (more…)

09 August, 2019

5G gives mobile operators a sporting chance to monetise networks

With 5G starting to become available, VanillaPlus managing editor George Malim, interviewed Bhavesh Upadhyay, the vice president of online operations at sports media technology specialist Deltatre, to understand how 5G will enable new sports media opportunities for mobile operators to monetise

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20 February, 2019

Use insight to make the user experience better

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.

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14 February, 2019

Research reveals CSPs replace prepaid base every two years

A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for 71% (5.7 billion) of global mobile connections and 32% (US$265bn) in service revenues in 2018 – the study found that communications service providers (CSPs) in eight developing markets wasted US$670m last year replacing lost customers.

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14 November, 2018

Device insurance: An opportunity, not a problem

It’s no secret that the telecoms sector has been suffering from increasingly high churn rates and declining average revenue per user (ARPU). In July this year, says Kevin Gillan, European MD of SquareTrade UK customer satisfaction index, revealed that the telecoms sector had the second lowest score in customer satisfaction, (more…)

25 October, 2018

Developed market lessons learned from emerging markets

Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.

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