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20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
14 February, 2019
A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for 71% (5.7 billion) of global mobile connections and 32% (US$265bn) in service revenues in 2018 – the study found that communications service providers (CSPs) in eight developing markets wasted US$670m last year replacing lost customers.
14 November, 2018
It’s no secret that the telecoms sector has been suffering from increasingly high churn rates and declining average revenue per user (ARPU). In July this year, says Kevin Gillan, European MD of SquareTrade UK customer satisfaction index, revealed that the telecoms sector had the second lowest score in customer satisfaction, (more…)
25 October, 2018
Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
06 August, 2018
Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews the senior CX principal at Medallia.
21 June, 2018
A new study from critical communications industry organisation TCCA highlights the need for commercial mobile network operators to participate in delivering next generation critical communications solutions, not only for societal but also potential business benefits. (more…)
03 April, 2018
In the traditional supply-demand sense, communications service providers (CSPs) should be rubbing their hands together with glee. After all, they sell access to what’s now considered by most a basic human need. The reality, however, is pretty much the opposite. It’s make or break time, writes Marina Cheal, the chief marketing officer of Reevoo.
19 March, 2018
Internet-driven innovation is accelerating the transformation of the video and TV markets worldwide.12 As a result, we are seeing valuation multiples of new media players completely outperforming those of traditional media players. (more…)
05 February, 2018
Huawei’s X22 set top box has won an iF Design award for top design. The globally renowned iF Design Awards are known as the “Design Oscars”. The Huawei set top box’ design focused on “minimalism, streamline design and Golden Ratio Segmentation”. The device faced competition from over 6,400 candidates across 54 countries. (more…)
04 January, 2018
Mobile data traffic growth reached a six-year high in Q3 2017, increasing 115% globally year on year, according to Strategy Analytics’ latest Wireless Operator Performance Benchmarking database and accompanying report “Reliance Jio, China Unicom, Vodafone Driving Accelerated Mobile Data Traffic Growth in Q3 2017”. (more…)
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