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05 January, 2021With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)
21 February, 2020The hosted IP telephony and UCaaS services market in the Asia-Pacific region keeps growing, driven by increasing consumer awareness and demand for cloud communication services. A recent analysis by Frost & Sullivan forecasts that the sector will grow at a CAGR of 23% between 2019 and 2025, with revenues reaching $3.5 billion (€3.24 Billion). The total installed base is also predicted to increase by 29% in the same time period. (more…)
14 February, 2020Ericsson landed on its corporate feet when it parachuted out of the GSMA’s Mobile World Congress last Friday. For the last few years, the network solutions provider has (like Huawei and a few others) hosted Pre-MWC Briefings for media and analysts in key markets, in an attempt to catch attention ahead of the pandemonium in Barcelona. (more…)
09 August, 2019With 5G starting to become available, VanillaPlus managing editor George Malim, interviewed Bhavesh Upadhyay, the vice president of online operations at sports media technology specialist Deltatre, to understand how 5G will enable new sports media opportunities for mobile operators to monetise
20 February, 2019The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
14 February, 2019A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for 71% (5.7 billion) of global mobile connections and 32% (US$265bn) in service revenues in 2018 – the study found that communications service providers (CSPs) in eight developing markets wasted US$670m last year replacing lost customers.
14 November, 2018It’s no secret that the telecoms sector has been suffering from increasingly high churn rates and declining average revenue per user (ARPU). In July this year, says Kevin Gillan, European MD of SquareTrade UK customer satisfaction index, revealed that the telecoms sector had the second lowest score in customer satisfaction, (more…)
25 October, 2018Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
06 August, 2018Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews the senior CX principal at Medallia.
21 June, 2018A new study from critical communications industry organisation TCCA highlights the need for commercial mobile network operators to participate in delivering next generation critical communications solutions, not only for societal but also potential business benefits. (more…)
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