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  • Posts tagged 'ARPU '

News tagged: ARPU

‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026 05 January, 2021

‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026

With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)

Widespread Digitalisation to Promote Adoption of UCaaS and Hosted IP Telephony 21 February, 2020

Widespread Digitalisation to Promote Adoption of UCaaS and Hosted IP Telephony

The hosted IP telephony and UCaaS services market in the Asia-Pacific region keeps growing, driven by increasing consumer awareness and demand for cloud communication services. A recent analysis by Frost & Sullivan forecasts that the sector will grow at a CAGR of 23% between 2019 and 2025, with revenues reaching $3.5 billion (€3.24 Billion). The total installed base is also predicted to increase by 29% in the same time period. (more…)

5G tipping point: Industry and consumers lured with cheaper, smarter services 14 February, 2020

5G tipping point: Industry and consumers lured with cheaper, smarter services

Ericsson landed on its corporate feet when it parachuted out of the GSMA’s Mobile World Congress last Friday. For the last few years, the network solutions provider has (like Huawei and a few others) hosted Pre-MWC Briefings for media and analysts in key markets, in an attempt to catch attention ahead of the pandemonium in Barcelona.  (more…)

5G gives mobile operators a sporting chance to monetise networks 09 August, 2019

5G gives mobile operators a sporting chance to monetise networks

With 5G starting to become available, VanillaPlus managing editor George Malim, interviewed Bhavesh Upadhyay, the vice president of online operations at sports media technology specialist Deltatre, to understand how 5G will enable new sports media opportunities for mobile operators to monetise

(more…)

Use insight to make the user experience better 20 February, 2019

Use insight to make the user experience better

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.

(more…)

Research reveals CSPs replace prepaid base every two years 14 February, 2019

Research reveals CSPs replace prepaid base every two years

A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for 71% (5.7 billion) of global mobile connections and 32% (US$265bn) in service revenues in 2018 – the study found that communications service providers (CSPs) in eight developing markets wasted US$670m last year replacing lost customers.

(more…)

Device insurance: An opportunity, not a problem 14 November, 2018

Device insurance: An opportunity, not a problem

It’s no secret that the telecoms sector has been suffering from increasingly high churn rates and declining average revenue per user (ARPU). In July this year, says Kevin Gillan, European MD of SquareTrade UK customer satisfaction index, revealed that the telecoms sector had the second lowest score in customer satisfaction, (more…)

Developed market lessons learned from emerging markets 25 October, 2018

Developed market lessons learned from emerging markets

Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.

(more…)

Boost the customer experience from the eyes of the operator 06 August, 2018

Boost the customer experience from the eyes of the operator

Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews the senior CX principal at Medallia.

(more…)

Mobile network operators to play a key role in next-generation critical communications solutions 21 June, 2018

Mobile network operators to play a key role in next-generation critical communications solutions

A new study from critical communications industry organisation TCCA highlights the need for commercial mobile network operators to participate in delivering next generation critical communications solutions, not only for societal but also potential business benefits. (more…)

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