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A long legacy of excellent customer service means nothing when the level of service begins to decline. Even the smallest lapse can cause loyal customers to take their business elsewhere.

InterDigital, a mobile technology research and development company, released details of a successful demonstration of a 5G control plane based on service-based architecture (SBA) principles.

Loyalty programs in retail have been around for decades. Different types of loyalty and reward programs have been introduced by both physical and online companies. These programs are primarily aimed

The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as

Bango, the mobile commerce company, has expanded the use of its billing integration technology, enabling customers to sign-up for Amazon Prime Video in the UK through a leading mobile operator.

Major businesses including Ocado, Amazon, Rolls Royce and McKinsey & Quantum Black are backing an industry and government collaboration to develop the next generation of artificial intelligence (AI) experts in the UK. The

How to tame the tech titans asked a January 18th Economist headline in Competition in the digital age. A more recent article (American tech giants are making life tough for

A significant stock price correction took place in April for two of the three major Hadoop distributions (Cloudera and Hortonworks – the third one, MapR, not being a publicly traded company).

Social commerce is a fairly new concept where eCommerce and social media companies work together to deliver an exceptional shopping experience. Basically, the goal of social commerce is to enable

The internet of things or IoT has been touted as one of the most hyped-up technologies that is seen to be significant in the near future. IoT will affect every