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27 August, 2018
FAANG. Yes, FAANG. Why start here? Because Facebook, Amazon, Apple, Netflix and Google have helped to re-define how many, many industries do business. Incumbent TMT (Telecoms, Media and Technology) companies know the pressure to diversify (more…)
23 August, 2018
A new eBook from CCgroup’s MediaTech team outlines the role of telecom network operators and over-the-top service providers (OTTs) in the broadcast industry, and the vendor opportunity. (more…)
22 August, 2018
At the TMF Digital Transformation World 2018 event, during Wipro’s demonstration of 5G catalyst related to planning and optimisation, the discussion veered towards the topic of how service providers could use different techniques beyond dynamic network changes to increase their resource utilisation, and how they could play a major role in strategic resource optimisation, writes Vinay Devadatta, the practice head of Innovation & Industry Relations at Wipro.
21 August, 2018
Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.
08 August, 2018
How can retailers take some of the strain out of customer services at time of peak demand? Stephen Ball, senior vice president Europe & Africa at Aspect Software, (more…)
10 July, 2018
A long legacy of excellent customer service means nothing when the level of service begins to decline. Even the smallest lapse can cause loyal customers to take their business elsewhere. I am one such customer. (more…)
06 July, 2018
InterDigital, a mobile technology research and development company, released details of a successful demonstration of a 5G control plane based on service-based architecture (SBA) principles. (more…)
05 July, 2018
Loyalty programs in retail have been around for decades. Different types of loyalty and reward programs have been introduced by both physical and online companies. These programs are primarily aimed at improving the overall customer retention rate by providing customers a way to earn discounts, (more…)
02 July, 2018
The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as well as IoT smart home devices that sell directly to the customer, bypassing CSPs. (more…)
28 June, 2018
Bango, the mobile commerce company, has expanded the use of its billing integration technology, enabling customers to sign-up for Amazon Prime Video in the UK through a leading mobile operator. (more…)
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