Communication service providers often use the marketing speak of other service providers when they say they want to “empower the customer”, but content delivery network provider Fastly seems to have taken this to new levels, writes global freelance business technology journalist, Antony Savvas.
“Customer empowerment isn’t always the right way to go”
Liberty Global, one of the international TV and broadband companies, has expanded its agreement with St. Louis-based Amdocs, to enable access on multiple devices to inspiring and entertaining media content and communication services. “Liberty Global expands collaboration with Amdocs, runs on AWS to enhance the customer experience”
Nokia and Bharti Airtel (“Airtel”) announced a multi-year agreement to deploy Nokia’s SRAN solution across 9 circles in India, helping Airtel to enhance the network capacity of its networks, in particular 4G, and improve customer experience. “Airtel and Nokia sign multi-year deal to boost network capacity and customer experience”
Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.
“Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction”
Orange Spain has chosen St. Louis-based Amdocs a provider of software and services to communications and media companies, to drive new services and revenue in the digital economy. “Orange Spain and Vodafone Spain both aim to transform customer relationships”
Cerillion, a specialist in digital monetisation and customer management solutions, has won a new contract with LINK Mobility, a Europe-based provider of SMS and message delivery solutions. “Customer management firm LINK Mobility picks Cerillion to transform multi-country operations”
Jacqueline Teo is the chief digital officer of HGC Global Communications, the fixed line and ICT service provider that is extending from its roots serving the Hong Kong market to address international markets via its pan-Asian network capacity, including cable into China. Speaking at the TM Forum’s Digital Transformation World event in Nice, France, last month she tells George Malim how the company is innovating on all fronts to compete in the mature Hong Kong market, to develop further its newly acquired operations in Myanmar and to harness software defined network (SDN) technology to enable a more agile mode of operation.
“Delivery of digital infrastructure is the differentiator, says HGC chief digital officer”
Sprint is implementing Amdocs’ digital suite of products and services to modernise its Commerce and Product Catalogue operations. “Sprint to deploy Cloud Native digital solutions from Amdocs to continue customer experiences transformation and modernisation”
Broadband Forum has launched a new project called Broadband Quality Experience Delivered (Broadband QED), which will be led by Vodafone and Predictable Network Solutions (PNSol). “Vodafone and PNSol champion new Broadband Forum quality of experience project focused on creating ‘invisible’ network”
“Our move to self-aware architectures is the most strategically important research & development initiative that Telestream has implemented in the last decade. The results will be significant for broadcasters, content owners and service providers who are ready to aggressively engage in the business of sophisticated, video streaming. “At IBC, Telestream unveils project orchid, a new generation of self-aware, self-healing infrastructures for live streaming”
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