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‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026 05 January, 2021

‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026

With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)

Ericsson mobile money solutions to empower financial inclusion for TMCEL Mozambique customers 26 November, 2020

Ericsson mobile money solutions to empower financial inclusion for TMCEL Mozambique customers

Ericsson Wallet Platform is aimed at empowering financial management, including for people who don’t have access to traditional banking services. It will deliver easy-to-use financial services to TMCEL Mozambique customers through the ability to store, transfer and withdraw money, pay merchants and utility providers, use financial services such as savings and loans. (more…)

Amdocs collaborates with AWS to accelerate telecommunications industry’s move to the cloud 11 November, 2020

Amdocs collaborates with AWS to accelerate telecommunications industry’s move to the cloud

Amdocs, a provider of software and services to communications and media companies, announced a new multi-year, strategic agreement with Amazon Web Services, Inc. (AWS) to deliver integrated, cloud-native Business Support Systems (BSS) offerings for the world’s premium Communications Service Providers (CSPs). (more…)

The digital BSS profit dividend 26 October, 2020

The digital BSS profit dividend

One of Newton’s famous laws of physics states that for every action there is an equal and opposite reaction. One of the dreams of businesses and their financial backers is that for every investment action there should be a return that is at least the equal of the sum invested and hopefully significantly greater. (more…)

BSS research uncovers gains that could reap big operator rewards 22 September, 2020

BSS research uncovers gains that could reap big operator rewards

Commissioned by MDS Global, a research report by telecoms analyst house STL Partners has revealed that fully embracing digital business support systems could enable operators and service providers to unlock a 34% boost to their current profit margins for enterprise services. (more…)

Comviva attains TM Forum open API conformance certification for BSS suite 13 August, 2020

Comviva attains TM Forum open API conformance certification for BSS suite

Comviva, a global provider in mobility solutions has attained TM Forum’s “Open API Conformance Certification” with a Silver Badge for its Business Support Systems (BSS) suite. Comviva is among the leaders in the industry in number of certified Open APIs with a total number of five certifications – Service Activation and Configuration; Ordering and Management; Service Inventory Management; Trouble Ticket and Customer Management. (more…)

XL Axiata to deploy Ericsson 5G-ready cloud core technology 30 July, 2020

XL Axiata to deploy Ericsson 5G-ready cloud core technology

Ericsson has been selected by XL Axiata to deploy 5G-ready cloud core technology solutions in East Indonesia. This includes Ericsson Cloud Packet Core and Network Functions Virtualisation Infrastructure (NFVI) solution. (more…)

Netcracker’s digital BSS goes live at Telenet 15 July, 2020

Netcracker’s digital BSS goes live at Telenet

Netcracker Technology announced today that Telenet, the cable broadband service provider in Belgium, has gone live with Netcracker’s Digital BSS enabling the company to streamline, simplify and standardise billing processes, deliver new digital services faster and provide a better customer experience across business lines. (more…)

Optiva BSS platform recognised for innovative telco cloud product strategy 07 July, 2020

Optiva BSS platform recognised for innovative telco cloud product strategy

Optiva Inc. has been named a finalist for the 2020 Leading Lights Awards. The recognition is for its new Optiva BSS platform, the telecom industry’s first SaaS, multi-tenant BSS platform on the public cloud, in the category of Most Innovative Telco Cloud Product Strategy (Vendor). (more…)

BT extending cloud native evolved charging suite to include EE Mobile 01 July, 2020

BT extending cloud native evolved charging suite to include EE Mobile

BT Group has selected Openet, a specialist in the supply of Digital BSS solutions, has been selected by BT Group to provide real-time charging services for BT Mobile and EE Mobile. Openet has been supplying its Evolved Charging Suite to BT Mobile for a number of years. (more…)

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