London, 21 February 2023 – Cerillion, a provider of B2B digital monetisation and customer management solutions, has announced the go-live of its Enterprise BSS solution for Neos Networks, one of the UK’s business telecoms providers. Deployed as a private cloud SaaS solution, Cerillion implemented its pre-integrated product suite to streamline Neos Networks’ complete lead-to-cash lifecycle for a wide range of wholesale, enterprise and public sector customers.
Having migrated from three independent systems into one unified Cerillion platform, Neos Networks is already reaping the benefits of streamlined sales, end-to-end order integrity and real-time visibility of its KPIs. Moreover, the integration of Cerillion with Neos Networks’ own LIVEQUOTE portal ensures a seamless digital customer experience to automate the entire sales and fulfilment process for its customers.
“The BSS project with Cerillion has been transformational for our business in enabling us to start eliminating manual inefficiencies with the ambition of reducing our ordering processes,” says Clive Hurley, director of delivery at Neos Networks. “The new pre-integrated system avoids data replication issues and has allowed us to begin automating the end-to-end customer journey, moving us towards the utopia of zero-touch provisioning for all our on-net services. Furthermore, by bringing our billing in-house, we are able to deliver a more flexible service to our customers, with a much greater level of control and management reporting.”
Cerillion’s pre-integrated product suite and service catalogues proved key to the agile project delivery, with end-to-end, highly configurable business processes that work out of the box allowing Neos Networks to start with real software from day one.
“The successful delivery of this complex BSS transformation project is a fantastic achievement by Cerillion and the team here at Neos Networks,” continues Hurley. “The new BSS platform is already providing us with significant operational savings and process efficiencies. In Cerillion we have found a trusted partner with whom we can continue to innovate and grow our business.”
Louis Hall, CEO of Cerillion comments, “In B2B telecoms it is often seen as being too difficult to automate the sales and fulfilment processes due to the complexity of services on offer. However, Neos Networks has shown that delivering a digital customer experience can be done. We are delighted to have helped them with this pioneering transformational project which showcases perfectly the benefits of working with our pre-integrated BSS suite.”
Comment on this article below or via Twitter: @VanillaPlus OR @jcvplus
