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Consumers like chatbots. In fact, many prefer them to call centre agents. But there’s a public perception that service providers (SPs) are simply using the technology to cut one of

Ensuring complete protection against cyber criminals can be a virtually impossible task, but organisations can give themselves the best chance of avoiding an attack by performing regular IT risk assessments.

Troubled telco TalkTalk has had enough of trying to win over UK mobile users. Meanwhile, solution vendors are prepping key launches and M&As, says Jeremy Cowan, and hinting at major

AT&T‘s lawyers mays still be wrangling with the US Justice Department over terms of the €85 billion takeover of Time Warner, but the last few days have at least seen

Venezuela needs a make-over doesn’t it? Perhaps the socialist utopia should be re-branded as a great metaphor for the modern mobile operator.

It can be hard to find investment funding for infrastructure projects in sub-Saharan Africa. It’s doubly hard if you’re looking for private sector investors, says Jeremy Cowan. But there are

Robin Kent is urged by Jeremy Cowan to think the unthinkable about telcos’ future. The Adax director still can’t foresee the fundamental change of business model that telcos urgently need.

One of the problems with the Internet of Things (IoT), says Robin Kent, director of Adax, is that not all network operators have figured out how to make money from

According to KPMG’s latest UK Fraud Barometer, 2016 saw a rise in cyber-enabled fraud. This is an increase of 1,266% on 2015 figures. Amid growing sophistication by fraudsters, Jeremy Cowan

In Part 1 of this article yesterday, we reported on Stratecast | Frost & Sullivan’s expectations for the year ahead. They predicted NFV-based virtual network services would gain traction in