Batelco (part of the Beyon Group) is revamping its core IT (information technology) platforms with Oracle Communications Technologies and Oracle Cloud Infrastructure (OCI). With Oracle’s telco solutions, company can deliver services to its customers and respond to changing market dynamics while meeting needs of its consumers and enterprise customers. The Oracle Communications Consulting will lead implementation.
“We need agile, reliable solutions that empower us to respond to the competition and evolving market. With Oracle Communications’ cloud native business support systems (BSS) and operations support systems (OSS), we can launch new products and services in days, not months, offer best-in-class customer experiences, and roll out product enhancements faster. These technologies will be a cornerstone of delivering on our mission of providing world-class connectivity solutions.” says Saurabh Gupta, Beyon chief technology officer.
“The partnership between Batelco and Oracle embodies a shared vision to accelerate digital transformation within the telecommunications sector. With an unwavering commitment to excellence and market leadership, this collaboration will optimise our infrastructure, fortify our service offerings, and lay the foundation for future ‘Techno’ breakthroughs,” says Rashid Mohamed, Batelco general manager technology.
Batelco will upgrade its Oracle Communications products to a cloud native version before moving these mission-critical telco workloads to OCI and its Oracle Container Engine for Kubernetes. This will provide Batelco a fully managed and automated environment for its cloud native telco applications with unmatched performance, automated scaling, enterprise security, and high-availability needed to manage these demanding OSS (operations support systems) / BSS (business support systems) workloads.
To deliver focus on customer satisfaction, Batelco is upgrading its Oracle Siebel CRM and will augment it with customer experience solutions to deliver an enhanced digital customer experience journey. Leveraging data and AI, the TM Forum-compliant offering will enable Batelco to create a centralised product catalogue that helps manage the complete lifecycle of its products. The solution also provides digital care with a 360-degree view of each customer to help service agents improve service KPIs (key performance indicator) and offer a new automated experience.
In addition, Batelco is moving to recent versions of several Oracle Communications solutions. Oracle’s Cloud Scale Charging and Billing will give Batelco a proven, pre-integrated solution spanning mediation, 3G to 5G converged offline charging, billing, and end-to-end revenue management. This will enable operator to monetise any network, service, experience, or business model, at any scale. Oracle Communications Unified Orchestration and Oracle Communications Unified Inventory and Topology will also help Batelco reach their goals by increasing design, delivery, and lifecycle management of 5G, fibre and digital services. The solutions provide customised parameters in a multi-vendor network environment to improve customer experience.
Batelco will run development, non-production, and disaster recovery workloads in OCI public cloud, with production workloads running on-premises, leveraging OCI’s carrier grade distributed cloud capabilities. This hybrid cloud environment includes Oracle Exadata Database Service to run databases with outstanding performance, availability, security, and cost productiveness. The overall approach allows operator to achieve high levels of flexibility and availability it needs to provide services 24×7.
“Batelco has been a long-time Oracle collaborator and we remain committed to supporting the transformation of their critical business operations and customer experiences for this new era in connectivity. The Oracle Communications applications, with reliable test, development, and disaster recovery on OCI, will not only support current mobile and fixed services but also can help drive additional revenue-generating services, from enterprise offerings to future technologies enabled by 5G and IoT.” says Jason Rutherford, senior vice president and general manager, Oracle Communications, Applications.
For more information visit here.
Comment on this article below or via Twitter: @VanillaPlus OR @jcvplus
