News tagged: data

17 August, 2020

Data-driven decision making demands a holistic view across the entire organisation

Communications service providers (CSPs) are now well aware of the power of the data they collect regarding their customers and see it as a key means to run their operations more efficiently, achieve compliance, improve customer experiences and ultimately enhance their profitability. The telecoms industry, however, is composed of a complex web of organisations created through mergers and acquisitions (M&A) and infrastructure that involves multiple generations of technology. This makes the process of enabling data-driven decision making multi-layered and encompasses cultural as well astechnological challenges. (more…)

03 August, 2020

Why data-driven decision management is the differentiator for CSPs

Communications service providers (CSP) are surrounded by challenges from all directions, writes Robin Duke-Woolley, the chief executive of Beecham Research. Their central service offering has commoditised, growth is constrained by market saturation and they have no option but to invest billions in capex in the next generation of mobile technology. Against this unappealing background, they have to deliver great experiences or customers will walk. (more…)

23 July, 2020

For CSPs, it’s time for data with destiny

Communications service providers (CSPs) have worked doggedly over the last two decades to prepare for a new, data-led mode of operation. The plumbing is now done but extracting actionable insights from data lakes and then trusting that for fundamental operational processes is the next giant step operators need to take, writes George Malim.

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20 March, 2020

RCS again? Yes, really, says Synchronoss CEO

A decade ago, operators made substantial investments in rich communications services (RCS) infrastructure but the promise never came to fruition and RCS became just another rusting hulk in the scrapyard of technological three-letter acronyms. Now, with operators desperate to monetise 5G and bring new experiences to customers, RCS infrastructure is being dusted off and primed for a second chance at success, Glenn Lurie, the president chief executive of Synchronoss, tells George Malim.

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28 January, 2020

Tripwire and Eaton Technology partnership strengthens cybersecurity compliance

Tripwire, Inc., a global provider of security and compliance solutions for enterprises and industrial organisations has announced a technology partnership with power management company Eaton. (more…)

06 September, 2019

A smarter way to scale your business: Using outcomes-driven Digital Transformation to activate your data

Until now, companies that wanted to scale up their employee workforce and operational teams were forced to rely on outdated hiring processes, a myriad of internal spreadsheets and siloed to leverage only internal data to make decisions — resulting in small to larger-size businesses leaning on guessing games to make some of the most important, long-lasting decisions their company might face. (more…)

23 May, 2019

Playing the behavioural game to improve financial health

In developed markets, where the postpaid subscriber reigns supreme, mobile operators are able to provide their customers with personalised offers relevant to their social demographic, and to their contextual behaviour. They can do this because they know a lot about them as they remain loyal to the provider. (more…)

03 April, 2019

Carrier billing to account for more than 20% of digital content sales by value by 2024

The proportion of worldwide digital content paid for via carrier billing is expected to nearly double over the next five years, according to a new study from Juniper Research. (more…)

20 February, 2019

Use insight to make the user experience better

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.

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18 February, 2019

Aquilai launches Ajax Intelligence phishing solution

Shaped in collaboration with the UK’s security service, GCHQ and National Cyber Security Centre staff, Ajax Intelligence is the most effective solution against email phishing available on the market. (more…)