News tagged: data

20 July, 2022

Highlight delivers new reporting API abilities for its service assurance platform to enhance partners’ managed services

Guildford, United Kingdom – Highlight has introduced a new reporting API capability to enable partners to view historic and summarised data external from the Highlight service assurance platform. The API (application program interface) data can now be integrated into interactive reports such as Microsoft Excel, Power BI, Tableau or other platforms such as CRM (customer relationship management) and service desk suites. Partners can use the Highlight information to develop stronger customer relationships and enhance their managed services. 

27 June, 2022

Why Augmented Analytics is the key to finding gold nuggets in your data

VanillaPlus managing editor, George Malim, assesses the extent to which augmented analytics will enable communications service providers and enterprises to uncover valuable insights from across their data lakes, warehouses, and pools in this in this article.

02 November, 2021

CloudM announces data archive feature which save businesses time and money

CloudM, a SaaS data management platform, has announced the launch of Archive, a new feature which allows users to easily, automatically, and safely store and recover user data, helping businesses to remain compliant without facing the mounting user license fees associated with traditional archiving and ediscovery solutions.

08 July, 2021

How data preparation automation accelerates time to insights?

The amount of data generated and consumed are just massive. The advancement of technology makes sure that the amount of data that we deal with will only keep increasing in the upcoming years, says Yash Mehta, an IoT and Big Data Science specialist.

17 August, 2020

Data-driven decision making demands a holistic view across the entire organisation

Communications service providers (CSPs) are now well aware of the power of the data they collect regarding their customers and see it as a key means to run their operations more efficiently, achieve compliance, improve customer experiences and ultimately enhance their profitability. The telecoms industry, however, is composed of a complex web of organisations created through mergers and acquisitions (M&A) and infrastructure that involves multiple generations of technology. This makes the process of enabling data-driven decision making multi-layered and encompasses cultural as well astechnological challenges. (more…)

03 August, 2020

Why data-driven decision management is the differentiator for CSPs

Communications service providers (CSP) are surrounded by challenges from all directions, writes Robin Duke-Woolley, the chief executive of Beecham Research. Their central service offering has commoditised, growth is constrained by market saturation and they have no option but to invest billions in capex in the next generation of mobile technology. Against this unappealing background, they have to deliver great experiences or customers will walk. (more…)

23 July, 2020

For CSPs, it’s time for data with destiny

Communications service providers (CSPs) have worked doggedly over the last two decades to prepare for a new, data-led mode of operation. The plumbing is now done but extracting actionable insights from data lakes and then trusting that for fundamental operational processes is the next giant step operators need to take, writes George Malim.

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20 March, 2020

RCS again? Yes, really, says Synchronoss CEO

A decade ago, operators made substantial investments in rich communications services (RCS) infrastructure but the promise never came to fruition and RCS became just another rusting hulk in the scrapyard of technological three-letter acronyms. Now, with operators desperate to monetise 5G and bring new experiences to customers, RCS infrastructure is being dusted off and primed for a second chance at success, Glenn Lurie, the president chief executive of Synchronoss, tells George Malim.

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28 January, 2020

Tripwire and Eaton Technology partnership strengthens cybersecurity compliance

Tripwire, Inc., a global provider of security and compliance solutions for enterprises and industrial organisations has announced a technology partnership with power management company Eaton. (more…)

06 September, 2019

A smarter way to scale your business: Using outcomes-driven Digital Transformation to activate your data

Until now, companies that wanted to scale up their employee workforce and operational teams were forced to rely on outdated hiring processes, a myriad of internal spreadsheets and siloed to leverage only internal data to make decisions — resulting in small to larger-size businesses leaning on guessing games to make some of the most important, long-lasting decisions their company might face. (more…)