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03 December, 2019
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)
13 November, 2019
A new survey by the TM Forum, the industry association driving digital transformation through collaboration, confirms that both sides of the communications industry are making progress in using Open APIs. But it also reveals that vendors’ native Open API support lags behind the demand from CSPs.
08 November, 2019
Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products, reports that Indosat Ooredoo, a telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. (more…)
07 November, 2019
Huawei has emphasised its commitment to the European market at its Innovation Day and eco-Connect Europe events held in Paris, France this week, writes George Malim. The company revealed research from Oxford Economics that totals its contribution to the European economy as €12.8bn per year, taking into account direct contributions through its 13,300 employees in the region, taxation and its €6.6bn spending in Europe plus the spending and taxation of those employed in its supply chain.
31 October, 2019
Recent research from Ivalua has revealed that almost three-quarters (74%) of telecoms organisations have encountered some type of supply chain risk in the last year. The biggest supply chain risks experienced by telcos include supply shortage (55%), supplier failure (50%) and geopolitical changes (35%).
14 October, 2019
Mavenir, the industry’s end-to-end cloud-native 4G and 5G network software provider for CSPs announced the extension of its partnership with Vodafone Idea Limited (VIL), India’s telecom operator, to extend VIL Network as a Platform, reaching distributed presence across all the major Industrial, Commercial, and Services clusters in India. (more…)
11 October, 2019
Ericsson and its partner Brighter, a Swedish health-tech company focused on improving chronic disease management, have introduced Actiste, which is claimed to be the world’s first complete IoT-health solution for monitoring and treating insulin-dependent diabetes. (more…)
10 October, 2019
WeDo Technologies, a specialist in Revenue Assurance and Fraud Management, continued its global series of user group conferences by hosting customers, prospects, and partners at its annual Americas event to discuss the latest trends and challenges facing the telecom industry. (more…)
08 October, 2019
Oliver Cantor is associate director of product strategy at Verizon and is focused on communicating the company’s software defined and virtualisation strategy to enterprise customers. The emergence of these technologies is enabling the telecoms industry’s transformation into a provider of digital infrastructure for enterprises. At the same time, enterprises are transforming through digitalisation and Verizon has developed products and services to support them in this agile, new world he tells VanillaPlus managing editor George Malim
04 October, 2019
Tata Communications, a global digital infrastructure provider, has appointed Mr Amur S Lakshminarayanan (Lakshmi) as managing director and group chief executive officer – Designate of Tata Communications. (more…)
