MYCOM OSI, announced MYCOM OSI ProAssure™, a proactive digital services management platform that monitors native, OTT and IoT digital services in near real-time, identifies service performance degradations and provides root cause analysis.
MYCOM OSI ProAssure is at the heart of MYCOM OSI’s Experience Assurance and Analytics (EAA) solution blueprint, also launched this week at Mobile World Congress. EAA enables CSPs to manage digital services in highly automated virtualised network environments, and especially the digital experience of its corporate customers and Internet of Things (IoT) partners. Several key network operator challenges are addressed with MYCOM OSI’s EAA including managing the Customer Experience, evolving to Network Virtualisation (NFV) and exploiting the Digital/IoT opportunity.
“The virtualisation of the network combined with the explosion in IoT opportunities is driving digital transformation into the very heart of the operators’ core systems,” said Mounir Ladki, President and CTO of MYCOM OSI. “Traditional OSS boundaries are collapsing with operators now challenged to take a holistic view of their network and services, bridging assurance, fulfilment, orchestration and IoT network management. By enabling near real-time monitoring of native, OTT and IoT digital services, ProAssure is also opening up new opportunities in Experience Assurance and Analytics by giving both network and customer service teams a single view of their network.”
MYCOM OSI ProAssure™ monitors service assurance right down to the underlying network elements, resolving potential issues before customers’ digital experiences are impacted. Key capabilities of MYCOM OSI ProAssure include:
- Dynamic service modeling to support very rapid services roll-out within NFV and virtualised environments
- Enables NOC/SOCs to prioritize high-value digital service degradations so they are reported and resolved in near real-time.
- Proactive, flexible threshold-crossing options for service KQIs to prevent service outages or service degradations, raising alarms before a customer is impacted or an SLO/SLA is breached.
- Flexible, composite service KQI computations, based on extensive function libraries, linked to the digital service being monitored.
- Collaborative, unified view of service performance across technical, services and customer care teams to improve first-call resolution and facilitate end-to-end troubleshooting, improving customer satisfaction and minimizing churn.
Other products within MYCOM OSI’s Experience Assurance and Analytics blueprint include:
- MYCOM OSI ProInsight™ network analytics solution that dynamically bridges to and integrates business Big Data into network processes to deliver customer-centric network planning and operations.
- MYCOM OSI ProActor™ programmable open- or closed-loop policy control and automation solution that can execute very complex business policies in areas such as Customer Experience Management, network planning and design, or network operation and optimization.
- MYCOM OSI PrOptima™ converged (Fixed/IP/Mobile) Service and Network Performance Management solution with out-of-the-box support for multiple technologies, domains, and equipment vendors across access, backhaul, core, and service networks.
- MYCOM OSI NetExpert™, a proactive incident management system that alerts and rectifies faults and outages, much before their impact reaches the customer.
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