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20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
04 February, 2019
With standards approved, and with handsets and localised networks due to be deployed in the first half of 2019, 5G networks will soon be appearing all around the world, writes Michal Medrala, the head of OSS product management at Comarch.
12 December, 2018
After a decade of exponential growth in technology, rapidly shifting consumer expectations and extreme competition, you’d forgive some telecoms operators for feeling a bit breathless, writes Alex Saric, a smart procurement expert at Ivalua.
11 December, 2018
Brands are continuously looking for ways to interact and engage with their customers, writes Nick Lane, the chief insight analyst of Mobilesquared, particularly in an age when consumers have less time to make informed decisions and are increasingly more sceptical around a company’s advertising.
10 December, 2018
Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its existing big data ecosystem. (more…)
15 November, 2018
The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
25 October, 2018
Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
15 October, 2018
Communication Service Providers (CSPs) are under pressure. Increased competition from Over-The-Top (OTT) providers as well as renewed regulatory scrutiny are affecting traditional income sources, says Andres Alvargonzalez, marketing director, Nuance Communications. (more…)
06 September, 2018
Mobile operators across the globe have invested billions in their LTE networks, only to see them overrun by internet brands which have been eating into their service revenues. However, the onset of 5G and the IoT, and developments in mobile edge computing (MEC) have handed the initiative back to the operators. Mahdi Yahya, the CEO of ORI, discusses how mobile operators are in a strong position to transform the network edge into a viable commercial offering, one that would appeal to service creators eager to capitalise on the latest network technologies.
22 August, 2018
At the TMF Digital Transformation World 2018 event, during Wipro’s demonstration of 5G catalyst related to planning and optimisation, the discussion veered towards the topic of how service providers could use different techniques beyond dynamic network changes to increase their resource utilisation, and how they could play a major role in strategic resource optimisation, writes Vinay Devadatta, the practice head of Innovation & Industry Relations at Wipro.
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