News tagged: CSPs

29 March, 2019

It’s time for telcos to try for another trillion

The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.

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22 March, 2019

In search of the apex predator of the 5G ecosystem – Oxpecker Edition

Coming back from MWC19, my head agog with robots, AI and the realisation of 5G, the phrase that kept recirculating was ‘building the ecosystem’, specifically the 5G ecosystem, writes George Malim.

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25 February, 2019

Four things to consider when choosing a resource management solution – Part Two

Bernd Pruessing, a senior solutions consultant at FNT Software continues his article on what communications service providers (CSPs) should consider when selecting a resource management solution.

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24 February, 2019

Four things to consider when choosing a resource management solution – Part One

Is your organisation still using a fragmented set of tools or even manual processes to plan and manage network resources? Are you struggling to fulfill new products and services due to a lack of a holistic view of your assets and resources? If so, you’re not alone, writes Bernd Pruessing, a senior solutions consultant at FNT Software in the first part of a two part article.

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22 February, 2019

Increased automation and reduced time to market could add $15.5bn to CSPs’ 2019 revenues, says Sigma survey

Sigma Systems, a global provider of catalog-driven software, has discovered that communication service providers (CSPs) do not feel sufficiently prepared to deliver the next wave of digital services. (more…)

12 February, 2019

How ISPs and CSPs can reap the benefits of network-based security

Pressure is mounting for communications service providers (CSPs) to begin helping their customers prevent cyber-attacks, but this can be especially tough when users have entire families to protect, writes Neil Cook, the vice president of Products Security at Open-Xchange. Often, this can mean providing protection on upwards of five smart devices, such as virtual assistants, smart fridges and smart thermostats, per household – and that’s in addition to more conventional devices, like smartphones and laptops.

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29 January, 2019

AI will be used by CSPs as a superhuman shield against fraud

There’s been a lot of hype around machine learning (ML), and artificial intelligence (AI) in recent years, and in 2019, we believe ML and AI will be used as tools to help fight telecoms fraud, writes Daniel Kurgan, the chief executive of BICS. It’s a damaging and persistent issue, which costs the international wholesale carrier industry US$17 billion annually. The automation and problem-solving which ML and AI can bring will help communications service providers (CSPs) stay ahead of fraudsters, delivering above and beyond what’s been humanly possible in the past.

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28 January, 2019

Guavus buys SQLstream to offer telcos and IIoT real-time analytics and AI from edge to core

Guavus, a Thales company and specialist in Artificial Intelligence (AI)-based analytics, has acquired SQLstream. SQLstream is a real-time streaming analytics company based in San Francisco, CA. Terms of the deal have not been disclosed. (more…)

23 January, 2019

Speak to me! How digital virtual assistants could open the door to AI for CSPs

The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.

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30 November, 2018

Mastering the art of contextual service assurance

More and more, successful businesses rely on the ability to access and analyse vital data and respond accordingly to changing market conditions. Machine learning and the application of Artificial Intelligence is revolutionising the ability to manage services — as long as they can extract the right data. (more…)