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News tagged: CSPs

18 September, 2022

Enterprises are a key source of revenue for CSPs, but the market is changing

The search has been on for most of the last two decades for communications service providers (CSPs) to uncover new sources of revenue to underpin their continuing need to invest in the next generation of cellular networks as well as sustain fibre infrastructure roll outs. This is not a question with a single answer and many of the apparent answers have already proven to be wrong but with the clock ticking down to a commoditised future for CSPs, what monetisation levers do they have left to pull, asks George Malim?

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10 August, 2022

How CSPs can lead the race to net zero

The sustainability journey follows a path much like digital transformation both are disruptive forces that require companies to adapt. As Albert Tan, Accenture’s communications & media industry lead on Sustainability says, communications service providers (CSPs) that pursue sustainability quickly have the chance to define the new space and build advantages before slow-moving peers even get started.

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25 July, 2022

SMBs require a solutions-based saviour, but here’s why CSPs must act fast to take the title

The pandemic has had a lasting impact on all businesses, and in particular, the SMB market (99% of all global businesses) which is focused on accelerating its digital transformation journey to aid its recovery. A recent business transformation report published by Raconteur, revealed the share of firms in advanced stages of technology adoption and implementation. As Angus Ward, CEO of Beyond Now says, it found that 64% of surveyed organisations are using digitised processes and data to improve efficiency, and a further 68% are using modern IT platforms.

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30 May, 2022

How should CSPs select and design the right omnichannel solution to provide exceptional customer experiences?

In this specially commissioned analyst report, Juniper Research explores how CSPs should set the right targets when designing an omnichannel solution, and also talks about what is needed for easy integration, and how success can be measured

Flexibility in cross-channel customer journeys is becoming the new norm, as also the need for comprehensive self-care functionalities. Customers also require a high degree of personalization, that can be enabled by the integration of AI into the omnichannel business processes.

The right toolset and technology will allow CSPs to develop a solution that fits both their current and future needs and allow them to stay competitive on the market.

Register now to read the analyst report

26 May, 2022

How CSPs can become multi-cloud service providers in a trillion-dollar market

Telco cloud is moving on as a concept to encompass modern multi-cloud operational environments.

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05 May, 2022

3 major revenue generators CSPs can unlock with 5G standalone core

There is a tendency in the market to consider a new ‘G’ mobile network as primarily just faster than the previous ‘G’. While initially this is as much true for 5G as it was for 3G and 4G introduction, the real monetisation opportunity for 5G is not so much in the radio infrastructure, but really in the 5G core and the new services that can be brought to market as a result.

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27 April, 2022

AI-powered Ericsson Performance Optimisers network performance and automation, rolled into one

Ericsson Performance Optimisers is a suite of AI-powered applications, that analyse the CSPs’ Radio Access Network (RAN) to proactively provide mobile network optimisation recommendations and resolve specific network performance issues.

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18 February, 2022

How CSPs will drive customer experience (CX) excellence in 2022

Communication service providers have helped get the UK and many other countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people connected, able to work from home and entertained via a boom in streaming services, says Vladimir Mitrasinovic, regional vice president at Amdocs.

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17 February, 2022

Why edge requires a new approach to your IT

The promise of edge technology’s ultra-low latency, reduced load on bandwidth capacity, real-time decision making, and ultra-reliable intelligent operations would make any CIO sit up and take notice. In fact, a recent Analysys Mason survey highlighted that 87% of operators consider edge computing to be a top strategic priority.

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20 January, 2022

How to unlock up to 50% profit margins with ‘bundles’

Over the last 20 months, many small and medium-sized businesses (SMBs) and managed service providers (MSPs) have had a tough time, no thanks to the pandemic. Throughout this period, many SMBs have done their best to survive against backbreaking market conditions. But, equally, some MSPs have faced similar growth concerns and challenges, as they’ve strived to support their customers.

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