News tagged: CSPs

12 February, 2019

How ISPs and CSPs can reap the benefits of network-based security

Pressure is mounting for communications service providers (CSPs) to begin helping their customers prevent cyber-attacks, but this can be especially tough when users have entire families to protect, writes Neil Cook, the vice president of Products Security at Open-Xchange. Often, this can mean providing protection on upwards of five smart devices, such as virtual assistants, smart fridges and smart thermostats, per household – and that’s in addition to more conventional devices, like smartphones and laptops.

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29 January, 2019

AI will be used by CSPs as a superhuman shield against fraud

There’s been a lot of hype around machine learning (ML), and artificial intelligence (AI) in recent years, and in 2019, we believe ML and AI will be used as tools to help fight telecoms fraud, writes Daniel Kurgan, the chief executive of BICS. It’s a damaging and persistent issue, which costs the international wholesale carrier industry US$17 billion annually. The automation and problem-solving which ML and AI can bring will help communications service providers (CSPs) stay ahead of fraudsters, delivering above and beyond what’s been humanly possible in the past.

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28 January, 2019

Guavus buys SQLstream to offer telcos and IIoT real-time analytics and AI from edge to core

Guavus, a Thales company and specialist in Artificial Intelligence (AI)-based analytics, has acquired SQLstream. SQLstream is a real-time streaming analytics company based in San Francisco, CA. Terms of the deal have not been disclosed. (more…)

23 January, 2019

Speak to me! How digital virtual assistants could open the door to AI for CSPs

The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.

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30 November, 2018

Mastering the art of contextual service assurance

More and more, successful businesses rely on the ability to access and analyse vital data and respond accordingly to changing market conditions. Machine learning and the application of Artificial Intelligence is revolutionising the ability to manage services — as long as they can extract the right data. (more…)

12 October, 2018

Achieve the digital transformation edge with VNF

Telecoms is dynamic, and today it is the companies that digitally transform that have the edge. With constant changes in technology, services, competition and even business models, more communications service providers (CSPs) are looking towards software network virtualisation than ever before, writes Faisal Usmani, the business development and strategy lead for the Communications Business Unit at Cyient Europe.

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22 August, 2018

How 5G redefines the game for communication service providers

At the TMF Digital Transformation World 2018 event, during Wipro’s demonstration of 5G catalyst related to planning and optimisation, the discussion veered towards the topic of how service providers could use different techniques beyond dynamic network changes to increase their resource utilisation, and how they could play a major role in strategic resource optimisation, writes Vinay Devadatta, the practice head of Innovation & Industry Relations at Wipro.

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26 July, 2018

Netscout feeds real-time network performance and customer-centric data into IBM’s telecom analytics solutions

Netscout Systems Inc., a provider of service assurance, security, and business analytics, is collaborating with IBM. Under the agreement, IBM will leverage Netscout’s Smart Data Technologies which includes its Adaptive Service Intelligence (ASI) patented technology to drive data-centric workflows and decision making for Communication Service Providers (CSPs).

The collaboration centers on Netscout’s software-based InfiniStreamNG real-time information platform, which delivers visibility into both physical and virtual networks by instantaneously converting high-volume network traffic into granular yet highly contextual subscriber meta-data or Smart Data at the collection point. Mutual customers will benefit by feeding Netscout’s subscriber-centric Smart Data for voice, video, data and OTT services into IBM’s Telecom Analytics Solution.

Netscout’s Smart Data combined with IBM’s analytics capabilities provides the “always on” multi-dimensional subscriber meta-data, enabling CSPs better understand the behaviors and motivations of their customers through a data-driven, customer-centric business model and drive network change.

With this new integrated solution that utilises Netscout’s CORE to RAN network data view, CSPs gain better insight into customer needs, allowing them to innovate across core operational and service areas, including customer care, sales and marketing to ultimately reduce subscriber churn and strengthen and grow revenue.

Anil Singhal

The solution will also enable CSPs to create new business models around customer behavior modelling as well as participation in broader ecosystems that will drive CSPs overall value.

This agreement allows IBM to offer selected models of Netscout’s ISNG probes, via a pure software model. This OEM arrangement provides both Netscout’s and IBM’s customers another channel to purchase Netscout software along with IBM’s Telecom Analytics Solution as a bundled offering.

“Demand for proactively predicting customer behavior is on the rise, and along with it the need for flawless network performance in order to ensure the highest quality customer experience, which is critical to maintain loyalty and prevent churn,” said Anil Singhal, co-founder, president, and chief executive officer, at Netscout. 

“By adding the rich data from Netscout’s Adaptive Service Intelligence technology to IBM’s Telecom Analytics Solution, we are able to bring together network and subscriber data from multiple sources in a way that offers an unparalleled, end-to-end view of what the customer is actually experiencing. Communications service providers need smart, real-time performance data for smarter insights and smarter analytics. This partnership delivers it.”

“Communications Service Providers need to leverage vast volumes of information, so they can make more intelligent decisions and assure both exceptional customer experiences and network performance in today’s dynamic environment,” stated Gary O’Driscoll, worldwide lead, Telecom Analytics Solutions, at IBM.

“This collaboration is part of a long-standing relationship between our two companies that focuses on a wide range of products including lab test equipment, field installations tools, and monitoring and troubleshooting systems. By working together, we are committed to providing more value to our shared customers.”

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26 July, 2018

From IoT to Cryptojacking: Understanding new mobile device threats

In 2018, the world is a more connected place than ever before. As dependence on mobile devices continues to grow, so too does the cyber risk, says Moshe Elias, director of product marketing at Allot. (more…)

20 July, 2018

Up to 72% of 5G revenue growth dependent on OSS/BSS transformation, TM Forum reveals

The transformation of Operational Support Systems (OSS) and Business Support Systems (BSS) is essential if Communications Service Providers (CSPs) are to maximise their revenue opportunities from 5G. This is the key takeaway from a new report by TM Forum, (more…)