Reports & White Papers

Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities. But the evolving customer

Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.That is the conclusion of Transforma Insights’ recent

Let’s face it, achieving frictionless customer service isn’t easy. New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge

Attendance is optional, attention is mandatory. MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very differentevent to those that have gone

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services

Everyone likes to talk about 5G uses cases, but customers are asking, what sets 5G apart from current 4G services? A recent study by Strategy Analytics tells it like it

As communications service providers (CSPs) rise to the challenge of generating value from their big data analytics, Philipp Gröne, a senior delivery expert at Unitymedia, explains how the German service

[Sponsored] MVNOs [Mobile Virtual Network Operators] have been significant market players in the mobile telecommunications markets for almost two decades. They represent between 10% to 40% of the total mobile

While carriers are keen to play a leading role in the Internet of Things (IoT) and smart cities markets, they may be bypassed by other market players if they do

Delivering the customer centric bill As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing.