Talking Heads

CSPs’ attempts to generate revenue from their OTT partnerships have perhaps been less successful than anticipated. But what if a change of focus could change all that? Operators should shift their approach

Customer experience management (CEM) is poised to be revolutionised by the insights generated by big data analytics. Jeff Stacey, the vice president of CEM and Analytics at Ericsson tells VanillaPlus that, while

Dr Andy Tiller is vice president of product marketing at AsiaInfo. Here, he tells VanillaPlus about one of the most exciting capabilities of big data analytics: its ability to provide

Lyn Cantor, president of Tektronix Communications, talks to VanillaPlus about how the global CSP market is adapting to LTE deployment and explains how the opportunity to extract real value from

Thomas Vasen is vice president of product management and marketing at DigitalRoute. Here he explains how CSPs can migrate their systems to reap the internal efficiency advantages of virtualisation. At

CSPs continue to strive to serve users’ ever-increasing expectations for instant gratification. Consumers and enterprises alike want a wider range of personalised services concurrent with higher speeds, greater capacity and

As CSPs grapple with providing improved customer experience to their users it has become clear that the network-oriented approaches to quality of the past do not provide sufficient granularity to

The starburst of services CSPs’ BSS now have to support has meant CSPs are moving away from the one system per service approach that has seen an architecture of stovepiped

Jens Amail is senior vice president and general manager for Services Industries at SAP. Here, he tells VanillaPlus how he views the M2M opportunity for CSPs. The opportunities are massive,

Tim Spencer is co-founder, president and COO of Sigma Systems, the provider of service order management, provisioning and activation, device provisioning and advanced mediation solutions for broadband IP service offerings.