22 September, 2015

Network integrity is the firm foundation on which all CEM is built

There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network congestion. However, many of these solutions are mechanisms to alleviate issues rather than curing them. Mary O’Neill, the chief executive of Nakina Systems, tells George Malim that, as communications service providers (CSPs) face heightened complexity as they roll out new technologies and virtualise their networks, ensuring the integrity of the network is the fundamental basis of CEM. (more…)

21 September, 2015

Viavi Solutions provides the platform to CSPs to assure the network and the experience

Paul Gowans is mobility marketing manager of Viavi Solutions, a new company established when JDSU split its business into two companies: Lumentum and Viavi Solutions. Viavi Solutions has been created as the new identity for JDSU’s business in the test, monitoring, analytics and network performance markets.
(more…)

04 August, 2015

How to avoid NFV transformation pains Part 5: You need new skills

What new skills will be needed by CSPs and their partners as they transition to network functions virtualisation (NFV)? And where will they find them? (more…)

31 July, 2015

Is it sunset for traditional BSS or can happy hour last a little longer?

Billing and charging for CSPs now encompasses a wide range of one-time services in addition to flat rate bundles. Traditional systems are no longer fit for purpose, but what is required for CSPs to continue to bill for their own services and charge for the services of others in a realtime, on-demand world, asks Jonny Evans? (more…)

22 July, 2015

CSPs can’t save their way to greatness, new offers and services will be their salvation

Communications service providers (CSPs) need to move from a mentality of saving costs to one of creating new sources of revenue. Those can come from effective use of CSP data, greater exploitation of the customer relationship and improved agility and flexibility to introduce new services over virtualised networks, Joe Hogan, the founder and chief technology officer of Openet, tells VanillaPlus.
(more…)

12 June, 2015

CSPs face heightened fraud risks as they enter new markets with new business models

Here, Taylor tells George Malim how CSPs face new threats as they enter new markets with a wider portfolio of services than ever before and explains how big data techniques are being applied to uncover frauds. (more…)

13 March, 2015

Big data analytics enables CSPs to achieve experience-based marketing

VanillaPlus: With the tremendous amount of focus on analytics today across all industries, are communications service providers (CSPs) behind relative to IT providers and enterprises with regards to big data and analytics?

11 March, 2015

Why CSPs are in a prime position to commercialise contextual, omni-channel experiences and maintain competitive advantage

VanillaPlus: hybris software, an SAP company, will be exhibiting at this year’s Mobile World Congress. What do you see as the key features of your attendance?

10 March, 2015

Virtualisation isn’t a buzzword, it’s a business enabler

VanillaPlus: Virtualisation is the buzzword of the moment. What is its impact on BSS and how will virtualised BSS deliver the flexibility CSPs need?

26 January, 2015

SpatialBuzz launches HDAnalytics+ to help operators improve customer satisfaction

Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, has launched HDAnalytics+, a major enhancement of its award-winning cloud-based CEM (Customer Experience Management) platform that helps operators improve their networks and increase customer satisfaction. The launch comes on the opening day of the Customer Experience Management in Telecoms Global Summit in London, where SpatialBuzz will join the agenda and CEM debate.

(more…)