|
|
|
22 January, 2016
At this time every year VanillaPlus talks to key figures in the industry about what we can expect over the next 12 months. Tell us what you think on Twitter or below. (more…)
05 January, 2016
Gemini Waghmare is the founder and chief executive of UXP Systems. Here he tells George Malim that for communications service providers (CSPs) to survive and thrive in the digital services market, they need to position themselves as the broker of users’ digital identities. Doing so puts them at the heart of the digital services value chain and enables them to tap into indirect sources of revenue such as advertising and direct revenues from supplying data insights and added value to partners and customers. Their trusted relationships with customers, their physical infrastructure and their ability to handle complexity at great scale positions them well to achieve the transformation from CSPs to digital service providers (DSPs)
30 November, 2015
Rajeev Tankha is the vice president of revenue and customer management at Amdocs. Here, he tells George Malim how policy and charging have converged and the focus of communications service providers (CSPs) has turned to using the two to enable charging for quality of service, greater personalisation and an analytics-based feedback loop for CSPs to assess the effects of network and commercial policies on customer satisfaction and business performance. (more…)
17 November, 2015
Bob Titus is vice president of Global Converged Solutions at NetCracker Technology. Here, he tells George Malim that as communications service providers (CSPs) look to expand their service portfolios and play wider roles in the digital services landscape, revenue management capabilities will enable rapid and flexible service introduction not just for CSPs but for their partners as well. Titus predicts that CSPs will sell their BSS capabilities as a service to partners through the utilisation of cloud-based platforms with open interfaces in order to enable partners to set up services and offers themselves.
(more…)
22 September, 2015
There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network congestion. However, many of these solutions are mechanisms to alleviate issues rather than curing them. Mary O’Neill, the chief executive of Nakina Systems, tells George Malim that, as communications service providers (CSPs) face heightened complexity as they roll out new technologies and virtualise their networks, ensuring the integrity of the network is the fundamental basis of CEM. (more…)
21 September, 2015
Paul Gowans is mobility marketing manager of Viavi Solutions, a new company established when JDSU split its business into two companies: Lumentum and Viavi Solutions. Viavi Solutions has been created as the new identity for JDSU’s business in the test, monitoring, analytics and network performance markets.
(more…)
04 August, 2015
What new skills will be needed by CSPs and their partners as they transition to network functions virtualisation (NFV)? And where will they find them? (more…)
31 July, 2015
Billing and charging for CSPs now encompasses a wide range of one-time services in addition to flat rate bundles. Traditional systems are no longer fit for purpose, but what is required for CSPs to continue to bill for their own services and charge for the services of others in a realtime, on-demand world, asks Jonny Evans? (more…)
22 July, 2015
Communications service providers (CSPs) need to move from a mentality of saving costs to one of creating new sources of revenue. Those can come from effective use of CSP data, greater exploitation of the customer relationship and improved agility and flexibility to introduce new services over virtualised networks, Joe Hogan, the founder and chief technology officer of Openet, tells VanillaPlus.
(more…)
12 June, 2015
Here, Taylor tells George Malim how CSPs face new threats as they enter new markets with a wider portfolio of services than ever before and explains how big data techniques are being applied to uncover frauds. (more…)
