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Pundits’ 2016 focus on m-payment, cloud, and CSPs in security 22 January, 2016

Pundits’ 2016 focus on m-payment, cloud, and CSPs in security

At this time every year VanillaPlus talks to key figures in the industry about what we can expect over the next 12 months. Tell us what you think on Twitter or below. (more…)

CSPs need to empower every user with a digital identity and enable a fully digital user lifecycle 05 January, 2016

CSPs need to empower every user with a digital identity and enable a fully digital user lifecycle

Gemini Waghmare is the founder and chief executive of UXP Systems. Here he tells George Malim that for communications service providers (CSPs) to survive and thrive in the digital services market, they need to position themselves as the broker of users’ digital identities. Doing so puts them at the heart of the digital services value chain and enables them to tap into indirect sources of revenue such as advertising and direct revenues from supplying data insights and added value to partners and customers. Their trusted relationships with customers, their physical infrastructure and their ability to handle complexity at great scale positions them well to achieve the transformation from CSPs to digital service providers (DSPs)

(more…)

Policy and charging come together to underpin CSPs’ monetisation potential 30 November, 2015

Policy and charging come together to underpin CSPs’ monetisation potential

Rajeev Tankha is the vice president of revenue and customer management at Amdocs. Here, he tells George Malim how policy and charging have converged and the focus of communications service providers (CSPs) has turned to using the two to enable charging for quality of service, greater personalisation and an analytics-based feedback loop for CSPs to assess the effects of network and commercial policies on customer satisfaction and business performance. (more…)

Revenue management is the flexible enabler of CSPs’ digital service transformation 17 November, 2015

Revenue management is the flexible enabler of CSPs’ digital service transformation

Bob Titus is vice president of Global Converged Solutions at NetCracker Technology. Here, he tells George Malim that as communications service providers (CSPs) look to expand their service portfolios and play wider roles in the digital services landscape, revenue management capabilities will enable rapid and flexible service introduction not just for CSPs but for their partners as well. Titus predicts that CSPs will sell their BSS capabilities as a service to partners through the utilisation of cloud-based platforms with open interfaces in order to enable partners to set up services and offers themselves.
(more…)

Network integrity is the firm foundation on which all CEM is built 22 September, 2015

Network integrity is the firm foundation on which all CEM is built

There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network congestion. However, many of these solutions are mechanisms to alleviate issues rather than curing them. Mary O’Neill, the chief executive of Nakina Systems, tells George Malim that, as communications service providers (CSPs) face heightened complexity as they roll out new technologies and virtualise their networks, ensuring the integrity of the network is the fundamental basis of CEM. (more…)

Viavi Solutions provides the platform to CSPs to assure the network and the experience 21 September, 2015

Viavi Solutions provides the platform to CSPs to assure the network and the experience

Paul Gowans is mobility marketing manager of Viavi Solutions, a new company established when JDSU split its business into two companies: Lumentum and Viavi Solutions. Viavi Solutions has been created as the new identity for JDSU’s business in the test, monitoring, analytics and network performance markets.
(more…)

How to avoid NFV transformation pains Part 5: You need new skills 04 August, 2015

How to avoid NFV transformation pains Part 5: You need new skills

What new skills will be needed by CSPs and their partners as they transition to network functions virtualisation (NFV)? And where will they find them? (more…)

Is it sunset for traditional BSS or can happy hour last a little longer? 31 July, 2015

Is it sunset for traditional BSS or can happy hour last a little longer?

Billing and charging for CSPs now encompasses a wide range of one-time services in addition to flat rate bundles. Traditional systems are no longer fit for purpose, but what is required for CSPs to continue to bill for their own services and charge for the services of others in a realtime, on-demand world, asks Jonny Evans? (more…)

CSPs can’t save their way to greatness, new offers and services will be their salvation 22 July, 2015

CSPs can’t save their way to greatness, new offers and services will be their salvation

Communications service providers (CSPs) need to move from a mentality of saving costs to one of creating new sources of revenue. Those can come from effective use of CSP data, greater exploitation of the customer relationship and improved agility and flexibility to introduce new services over virtualised networks, Joe Hogan, the founder and chief technology officer of Openet, tells VanillaPlus.
(more…)

CSPs face heightened fraud risks as they enter new markets with new business models 12 June, 2015

CSPs face heightened fraud risks as they enter new markets with new business models

Here, Taylor tells George Malim how CSPs face new threats as they enter new markets with a wider portfolio of services than ever before and explains how big data techniques are being applied to uncover frauds. (more…)

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Vanillaplus - The Global Voice of Telecoms IT
The Global Voice of Telecoms IT

VanillaPlus is the world-leading resource covering digital transformation for the communications industry. VanillaPlus brings you exclusive News, Expert Views, and Event Reviews. See Interviews from CEOs, CTOs, and COOs who are successfully transforming their business today.

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