|
|
|
02 November, 2016
As communications service providers (CSPs) start to utilise big data more effectively, it’s analytics capabilities that are driving cross-sell and upsell opportunities. Here, Amit Sanyal, the business head for Consumer Value Solutions at Mahindra Comviva talks to Sandra O’Boyle, a senior analyst at Heavy Reading about its vision for enabling CSP customers with big data analytics (more…)
19 October, 2016
Abdelkrim Benamar is chief executive of Astellia, the provider of monitoring, troubleshooting, network optimisation and, more recently, analytics solutions. A long term telecoms industry executive, Benamar has been putting a transformation plan in place at the company to position it for virtualisation, 5G and the business intelligence capabilities enabled by data analytics. Here, he tells VanillaPlus that Astellia’s mission is to help its communications service provider (CSP) customers to refine their operations and processes so they can extract the proper value from their networks, services and subscribers. (more…)
21 July, 2016
Billing has always been important but the focus has traditionally been on its utility to the communications service provider (CSP) and not on the way it impacted customers. Now though, Alan Coleman, the chief executive of Brite:Bill, tells VanillaPlus, CSPs are waking up to the benefits of providing better customer experiences through telecoms billing VanillaPlus: […]
20 July, 2016
Dave Labuda is the founder, chief executive and chief technology officer of MATRIXX Software, the provider of systems that enable digital commerce. Here, he tells George Malim that the functionality previously covered by the BSS domain is no longer about IT or the network. Instead, the responsibility for digital transformation is moving to chief digital […]
24 February, 2016
Swamy Vasudevan is the chief technology officer of strategy and business development for software defined networks (SDN), network functions virtualisation (NFV) and cloud at Ericsson North America. Here he tells VanillaPlus that, as virtualisation technologies are deployed, a framework architecture that encompasses analytics and policy management in addition orchestration and management is required. Such an architecture is vital to enable communications service providers to unleash the benefits of virtualisation regardless of whether they take a holistic, hybrid or step-by-step approach to their transformation.
22 January, 2016
At this time every year VanillaPlus talks to key figures in the industry about what we can expect over the next 12 months. Tell us what you think on Twitter or below. (more…)
05 January, 2016
Gemini Waghmare is the founder and chief executive of UXP Systems. Here he tells George Malim that for communications service providers (CSPs) to survive and thrive in the digital services market, they need to position themselves as the broker of users’ digital identities. Doing so puts them at the heart of the digital services value chain and enables them to tap into indirect sources of revenue such as advertising and direct revenues from supplying data insights and added value to partners and customers. Their trusted relationships with customers, their physical infrastructure and their ability to handle complexity at great scale positions them well to achieve the transformation from CSPs to digital service providers (DSPs)
30 November, 2015
Rajeev Tankha is the vice president of revenue and customer management at Amdocs. Here, he tells George Malim how policy and charging have converged and the focus of communications service providers (CSPs) has turned to using the two to enable charging for quality of service, greater personalisation and an analytics-based feedback loop for CSPs to assess the effects of network and commercial policies on customer satisfaction and business performance. (more…)
17 November, 2015
Bob Titus is vice president of Global Converged Solutions at NetCracker Technology. Here, he tells George Malim that as communications service providers (CSPs) look to expand their service portfolios and play wider roles in the digital services landscape, revenue management capabilities will enable rapid and flexible service introduction not just for CSPs but for their partners as well. Titus predicts that CSPs will sell their BSS capabilities as a service to partners through the utilisation of cloud-based platforms with open interfaces in order to enable partners to set up services and offers themselves.
(more…)
22 September, 2015
There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network congestion. However, many of these solutions are mechanisms to alleviate issues rather than curing them. Mary O’Neill, the chief executive of Nakina Systems, tells George Malim that, as communications service providers (CSPs) face heightened complexity as they roll out new technologies and virtualise their networks, ensuring the integrity of the network is the fundamental basis of CEM. (more…)
