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08 November, 2018
Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone calls on weekdays between 9-5, writes Jeremy Payne, the international vice president of marketing at Enghouse Interactive.
09 October, 2018
Flexibility, agility and scalability, this trio of aims is shared by the majority of businesses today, which either have an established global presence, or hold expansion ambitions. For any business to achieve all three, it needs to ensure that the IT and infrastructure are supporting and powering its growth and is equally flexible, agile and scalable, writes Divya Wakankar, the head of Communication Innovation and Next Generation Services Product Management at BICS.
05 September, 2018
Unified communications as a service (UCaaS), the cloud delivery model for enterprise communications, is known for providing flexibility and scalability for core business tasks, as well as for offering a more consistent user experience for remote and mobile workers, writes Jon Loftin, the head of unified communications at Powwownow.
03 September, 2018
Ribbon Communications Inc. a global provider of secure and intelligent cloud communications, has announced that it has closed the acquisition of Edgewater Networks. (more…)
16 July, 2018
Most organisations agree communications are a vital asset – after all, no business can be productive if workers can’t talk to one another, writes Paul Clarke, the UK manager for 3CX.
05 July, 2018
With mergers and acquisitions (M&A) activity in the telecoms, media and technology (TMT) market at an all-time high, according to research from Thomson Reuters, Mo Aneese, who works in the investment team at private equity firm, Livingbridge, tells George Malim that telecoms-related investments are now really about enabling cloud services.
14 May, 2018
Traditionally, service providers built their own telecoms platforms, whether developing in-house or via an external vendor, writes Bertrand Pourcelot, the director general of Centile Telecom Applications.
01 May, 2018
In the first part of this article we looked at how findings from recent research undertaken by PGi, a dedicated provider of collaboration solutions, in conjunction with Mobile World Live, revealed a 70% decline in users accessing meetings via desk phones, writes Frank Paterno, the vice president of global carriers at PGi. We outlined how the smartphone is now the go-to device for UC&C services, underlining the increaing mobility of workers. In this article, we look at the significance of the findings with regard mobile network operators and their projected influence on the use of UC&C services on smartphones.
30 April, 2018
Recent research undertaken by PGi, a provider of collaboration solutions, in conjunction with Mobile World Live, the media arm of the GSMA, revealed a 70% percent decline in users accessing meetings via desk phones in the past five years, writes Frank Paterno, the vice president of global carriers at PGi. The report, entitled, “The Future of UC&C on Mobile,” highlights that nearly half (44%) of mobile industry respondents rank the smartphone as their chosen device for unified communication and collaboration (UC&C) services in the next few years.
20 April, 2018
The rate of innovation and development of IP-based networks has sky rocketed in the last few decades. Perhaps the most successful result of this in the business world has been the extensive adoption of unified communications (UC). Pulling together previously siloed technologies such as instant messaging (IM), voice-over-IP (VoIP) telephony, email, and webinars into one cohesive package, UC has supported the evolution from rigid, hierarchical working methods to agile, smarter working that is now becoming standard business practice, writes Jon Loftin, the head of Unified Communications at Powwownow.
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