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28 May, 2021As far as compliance is concerned, the next few months will be an interesting time for regulated industries. With an almost overnight shift to remote working in March 2020, many organisations simply didn’t have the technical capabilities or time to deploy their compliance tech stack to a remote setting.
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05 May, 2021VOSS Solutions, a provider of unified communications (UC) and collaboration automation technology, reports that Alpine Health Technologies has selected VOSS-4-UC for its operational management. It has also chosen VOSS Assurance & Analytics for performance management and reporting. (more…)
25 April, 2019Telecoms operators are circling the enterprise services market as they seek out new sources of revenue. The aim isn’t necessarily to become IT providers themselves but to assemble attractive packages of popular enterprise software alongside communications capacity and infrastructure.
John Baldwin, the voice and unified communications director at Colt Technology Services explains how international businesses can increase productivity and employee satisfaction by tightly integrating key desktop applications and unified communications in the cloud.
08 November, 2018Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone calls on weekdays between 9-5, writes Jeremy Payne, the international vice president of marketing at Enghouse Interactive.
09 October, 2018Flexibility, agility and scalability, this trio of aims is shared by the majority of businesses today, which either have an established global presence, or hold expansion ambitions. For any business to achieve all three, it needs to ensure that the IT and infrastructure are supporting and powering its growth and is equally flexible, agile and scalable, writes Divya Wakankar, the head of Communication Innovation and Next Generation Services Product Management at BICS.
05 September, 2018Unified communications as a service (UCaaS), the cloud delivery model for enterprise communications, is known for providing flexibility and scalability for core business tasks, as well as for offering a more consistent user experience for remote and mobile workers, writes Jon Loftin, the head of unified communications at Powwownow.
03 September, 2018Ribbon Communications Inc. a global provider of secure and intelligent cloud communications, has announced that it has closed the acquisition of Edgewater Networks. (more…)
16 July, 2018Most organisations agree communications are a vital asset – after all, no business can be productive if workers can’t talk to one another, writes Paul Clarke, the UK manager for 3CX.
05 July, 2018With mergers and acquisitions (M&A) activity in the telecoms, media and technology (TMT) market at an all-time high, according to research from Thomson Reuters, Mo Aneese, who works in the investment team at private equity firm, Livingbridge, tells George Malim that telecoms-related investments are now really about enabling cloud services.
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