TM Forum
Customer support goes ‘omnichannel’ and customers will love it
It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’.
Read moreNetwork data collection and analytics provides the insights needed for a smooth transition
New networks and new services mean we’re now entering a different industry to traditional telecoms. What’s needed are data collection and analytics capabilities so communications service providers (CSPs) can assess
Read moreHuawei and Vodafone reveal omni-channel collaboration framework results
Huawei and Vodafone have presented the results of their collaboration to develop an omni-channel solution framework for CSPs at the recent TM Forum Catalyst InFocus event in Dallas, Texas.
Read moreMDS achieves TM Forum Frameworx conformance certification
The real-time charging, billing and customer management solution from MDS has been awarded TM Forum Frameworx conformance as a certified managed service implementation. In doing so, MDS becomes the first
Read moreAria Networks recognised by Tele Management Forum as ‘Most Significant Contributor’
Aria Networks has won the award for ‘Most Significant Contributor to a Catalyst Program of New Technology Solutions’ at the Tele Management Forum (TM Forum). The award recognises Aria Networks’
Read moreUnlocking the real value of SDN/NFV: Moving toward business-ready, zero-touch Network-as-a-Service
Much attention has been paid to what SDN and NFV have done to change the potential of the communications landscape. We know it is revolutionary. We know it will be
Read moreNetCracker shows first unified platform for virtualisation, CEM and cloud-based application delivery
Waltham, MA, USA & Nice, France. June 1, 2015 — NetCracker Technology is to demonstrate the industry’s first single, unified platform combining capabilities in virtualisation, customer experience management (CEM) and
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