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14 June, 2017

Five things marketers need to know about chatbots

Conversations around artificial intelligence (AI) and Virtual Reality are becoming increasingly common within the marketing arena. It’s unsurprising as these technologies are on track to fundamentally change customer service by 2020, with marketers looking to AI as a potential way to improve their customer service offering. In a recent study conducted by Oracle Marketing Cloud, 80% of the sales and marketing managers questioned already use the new technology or plan to do so by 2020. But what lies behind the hype? Sylvia Jensen, the senior director for EMEA Marketing at Oracle Marketing Cloud, explains why chatbots are so valuable and how they can help improve customer experience. (more…)

16 February, 2017

Allot Mobile Trends survey reveals 61% of consumers likely to purchase mobile security from their service provider

Allot Communications Ltd, a provider of security and monetisation solutions that enable service providers and enterprises to protect and personalise the digital experience, has released the results of the Allot MobileTrends H1/2017 Report: Consumer View on Mobile Security. (more…)

09 August, 2016

New survey shows slippage in Virtualization plans

Communications service providers (CSPs) are almost universally committed to network virtualization, but their timetables for making the transition may be slipping a bit, according to results from the latest worldwide survey of CSPs conducted by Heavy Reading as part of its Future of Virtualization project. (more…)

17 March, 2016

Death of cash by 2030 revealed by IEEE Global Cybersecurity Survey

When asked by the IEEE what year mobile payments would be secure enough that traditional payment methods such as cash and credit cards would no longer be required, 70% of respondents indicated a major shift by 2030. (more…)

19 January, 2016

Kount invites business to take part in 2016 Mobile Payments and Fraud Survey

Kount is inviting business to take part in its 2016 Mobile Fraud Survey. (more…)

12 January, 2016

Global survey shows comms service providers losing 13.1% of revenues to leakage and fraud

Revenue losses and fraud may be higher on the agenda for communication service providers (CSPs) following independent research released by Neural Technologies. A new global survey of 113 CSPs has found that these losses have now reached 13.1% of gross revenues. (more…)

19 November, 2015

Cerillion survey finds two-thirds of businesses unhappy with current pricing and payment processes

A new survey by Cerillion Technologies, polling the views of more than 200 senior decision-makers in organisations across EMEA, has found widespread unhappiness among businesses with their existing pricing and payment processes. (more…)

16 November, 2015

More than half of operators plan to deploy carrier-grade Wi-Fi

The Wireless Broadband Alliance (WBA), the industry association focused on driving next generation Wi-Fi and its role in Public Wi-Fi services, Internet of Things (IoT), Big Data, Converged Services, Smart Cities and 5G, has published its annual report on the state of the Wi-Fi ecosystem, compiled by global research company Maravedis-Rethink. (more…)

10 November, 2015

Innovation: it’s not what you know but who you know

A global survey of leading executives shows businesses are responding to an environment of rapid change and technological disruption by establishing partnerships across firms, industries and geographies. (more…)

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