(KPIs)

Teleopti, has announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution, used by agents and managers across the world.

We all know now that, to measure customer satisfaction (CSat), one has to ask the customers’ opinions. Various measures of CSat are in use in CSPs, usually measuring on a

We all know the feeling. You get onto a train with a two-hour journey ahead of you, settle into your seat, and get out your phone or tablet.

AT4 wireless is to provide testing services to assess fair coexistence of Wi-Fi and LTE in unlicensed spectrum (LTE-U) devices in accordance with the Wi-Fi Alliance Coexistence Test Plan.

Accedian, has announced that its fully virtualised mobile network monitoring platform is the first to have been deployed to assure LTE networks.

In our last blog we looked at the impact a virtualised network will have on CSP’s and how this is an important part of the transformation process towards becoming a

The social media start-up 1339 has announced a first fundraising round of $447680 (€400,000) by Finovam Gestion.

DigitalRoute, a provider of data integration solutions globally, has announced its participation in the TM Forum’s Business Data Services Catalyst.

The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging.

The supply chain into CSPs is constantly evolving and CTOs have to adapt accordingly.