(KPIs)

In an era of customer-centricity, operators are becoming increasingly concerned by the way in which they serve their customers. This has led to operators’ shifting their focus to ensure customer

MATRIXX Software has launched MATRIXX Digital Commerce, a single platform that reportedly delivers the same carrier-grade performance and reliability that communications service providers (CSPs) require for mission-critical business applications across cloud,

The Telco Cloud, defined as virtualised infrastructure to run digital services and agile operations, has not only paved the way for digitalisation of CSP businesses, but also opened up new

Refining the process for customer experience has long been a source of operational challenge for the telecommunications industry, says Sanyog Chaudhry of Wipro Ltd.

The consumerisation of IT through smartphones, instant messaging, video conferencing and much more has led to a huge shift in the way people communicate with each other. This in turn

IoT devices, networks and services need extensive monitoring. Hundreds of thousands of devices are being added daily to the IoT ecosystem, connected to each other and the cloud through Bluetooth,

“Mobile network operators (MNOs) have made significant investments in recent years to launch 4G networks but capex is likely to remain high in the foreseeable future.”

As digital transformation begins to have an impact on traditional businesses and the consumption habits of customers, new approaches to customer experience are emerging, wrote Alan Coleman, chief executive of

OSS systems are expected to fulfil many business objectives of virtualised telecommunication networks. One of the most spoken benefits of OSS for NFV is driving operational

The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow.