News tagged: Key Performance Indicators

14 March, 2018

Physical world knowledge is set to be a KPI multiplier

Until today, there has been a chasm between the ability to understand and personalise for a user’s online preferences and delivering personalised experiences based on their offline (physical) world. (more…)

11 November, 2016

Billing is the elephant in the room for your CX

As digital transformation begins to have an impact on traditional businesses and the consumption habits of customers, new approaches to customer experience are emerging, wrote Alan Coleman, chief executive of Brite:Bill. (more…)

07 October, 2016

The A – Z of mobile network analytics: Part 1

The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow. In part one of our A-Z we drill down to some of today’s top terms in Mobile Network Analytics. (more…)

20 September, 2016

Measuring how ‘digital’ an experience CSPs provide to their customers

We all know now that, to measure customer satisfaction (CSat), one has to ask the customers’ opinions. Various measures of CSat are in use in CSPs, usually measuring on a zero to ten-point scale. (more…)

08 September, 2016

Mobile experience on the move

We all know the feeling. You get onto a train with a two-hour journey ahead of you, settle into your seat, and get out your phone or tablet. (more…)

12 August, 2016

Wi-Fi Alliance and AT4 wireless sign agreement to test unlicensed LTE coexistence with Wi-Fi

AT4 wireless is to provide testing services to assess fair coexistence of Wi-Fi and LTE in unlicensed spectrum (LTE-U) devices in accordance with the Wi-Fi Alliance Coexistence Test Plan. (more…)

08 August, 2016

Mobile operators heat up ‘Quality Wars’, using performance to win subscribers from ‘good enough’ networks

Accedian, has announced that its fully virtualised mobile network monitoring platform is the first to have been deployed to assure LTE networks. (more…)

12 April, 2016

Playing it for laughs: Huawei’s CEO meets analyst questions head on with wit and candour

Eric Xu, the rotating CEO of Huawei, China’s largest telecom equipment and services provider, isn’t like most chief execs. Not only was he happy to take questions from an international posse of 500 communications analysts and media, he did it unscripted and with a strong sense of humour. (more…)

10 March, 2016

The evolving supply chain and its implications for the CTO

The supply chain into CSPs is constantly evolving and CTOs have to adapt accordingly. (more…)

05 February, 2016

Dashboards must truly dash when it comes to business performance

Julie Holmes, director Product Strategist, from the Hubble Team at insightsoftware.com explained: The Model T Ford had just one lever and a single gauge on its dashboard. As Ford had promised of the automobile earlier: (more…)