Amdocs has announced expansion of its partnership with Globe. This partnership will expand Globe’s IT operations to deliver stable and resilient services worthy of customers loyalty. Under a multi-year managed services agreement, Amdocs will empower Globe to align its IT operations with business goals, reduced time to market, and increased responsiveness to customer requests and market changes.
Amdocs will deploy its new AI (artificial intelligence)-powered cloud management platform to enable hyper-automation across Globe’s business processes, transforming IT operations into a critical enabler for business growth. This entails a departure from the conventional approach of treating operational excellence and business growth as separate entities with different key performance indicators (KPIs) and objectives. Under the new service model, operational excellence and business success will be measured using the same metrics and KPIs, promoting accountability throughout the entire process.
Also, as part of the project, Amdocs will elevate Globe’s cloud maturity and manage cloud operations from design to production, adding scalability, efficiency and cost-effectiveness to Globe’s systems. This will allow the Filipino service provider to empower developers, optimise infrastructure provisioning, facilitate FinOps (financial operations) and ensure compliance.
“We are committed to empowering Filipinos to unlock the immense potential of digital transformation in the Philippines,” says Raul Macatangay, chief information officer of Globe. “By transforming our IT and cloud operations, we will continue to prioritise customer centricity and consistently deliver exceptional experiences. This collaboration enables us to generate even greater value for our customers.”
Anthony Goonetilleke, group president of technology and head of strategy at Amdocs, says, “Globe’s customer-centric approach to IT operations will lead to unparalleled customer experiences. Through our innovative managed services model and cloud management platform, we will unify Globe’s IT and business success metrics to ensure successful business outcomes and customer journey experiences. This transition from Globe’s current IT-focused operations to a business-driven approach will enable end-to-end accountability and improve business and operational mapping.”
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