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20 September, 2016
We all know now that, to measure customer satisfaction (CSat), one has to ask the customers’ opinions. Various measures of CSat are in use in CSPs, usually measuring on a zero to ten-point scale. (more…)
19 August, 2016
There are three journeys that Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs): (more…)
03 August, 2016
Mahindra Comviva, has released mobiquity® Wallet 2.0. This second generation solution aims to offer digital wallet providers the flexibility to adapt quickly to evolving customer needs, meet business and regulatory expectations and focus on monetisation strategies. (more…)
02 August, 2016
When we think ‘digital’ the words binary, accurate, precise and fast often come to mind. The digital world promises all of this. In the internet and computer world, where the word digital is borrowed from, much is happening. (more…)
15 July, 2016
For the last decade, mobile operators have experienced diminishing returns due to market saturation, price pressure and consumer demands for increasingly complex mobile services and also the rise of over the top (OTT) competitors who are able to provide free communication services over the internet. (more…)
14 July, 2016
We know that big IT, and particularly BSS, transformations are expensive, risky and take far too long. We also know that, if we want to become a digital service provider, we are now being forced into looking at alternatives. (more…)
11 April, 2016
There are three journeys that today’s Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs): (more…)
24 March, 2016
New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilised. (more…)
09 February, 2016
In order for operators to become a Digital Service Provider they need to undergo digital transformation which involves digital service portfolio and capabilities required by service providers to deliver those services to end customers. (more…)
08 February, 2016
In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to provide a consistent, high quality customer experience regardless of how and where a customer chooses to interact with them. (more…)
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