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News tagged: digital service providers

Measuring how ‘digital’ an experience CSPs provide to their customers 20 September, 2016

Measuring how ‘digital’ an experience CSPs provide to their customers

We all know now that, to measure customer satisfaction (CSat), one has to ask the customers’ opinions. Various measures of CSat are in use in CSPs, usually measuring on a zero to ten-point scale. (more…)

Digitalised DSP operations: Revenue management evolution to a monetisation platform 19 August, 2016

Digitalised DSP operations: Revenue management evolution to a monetisation platform

There are three journeys that Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs): (more…)

Upgraded mobiquity® Wallet 2.0 from Mahindra Comviva enables trusted digital payments ecosystem 03 August, 2016

Upgraded mobiquity® Wallet 2.0 from Mahindra Comviva enables trusted digital payments ecosystem

Mahindra Comviva, has released mobiquity® Wallet 2.0. This second generation solution aims to offer digital wallet providers the flexibility to adapt quickly to evolving customer needs, meet business and regulatory expectations and focus on monetisation strategies. (more…)

Digital experience for a smarter world 02 August, 2016

Digital experience for a smarter world

When we think ‘digital’ the words binary, accurate, precise and fast often come to mind. The digital world promises all of this. In the internet and computer world, where the word digital is borrowed from, much is happening. (more…)

The roadblocks to new digital services roll-out: Why operators must think of commercial migrations to remain competitive 15 July, 2016

The roadblocks to new digital services roll-out: Why operators must think of commercial migrations to remain competitive

For the last decade, mobile operators have experienced diminishing returns due to market saturation, price pressure and consumer demands for increasingly complex mobile services and also the rise of over the top (OTT) competitors who are able to provide free communication services over the internet. (more…)

In IT transformations, the times they are a changin’ 14 July, 2016

In IT transformations, the times they are a changin’

We know that big IT, and particularly BSS, transformations are expensive, risky and take far too long. We also know that, if we want to become a digital service provider, we are now being forced into looking at alternatives. (more…)

Digitalising operations for the DSP Journey will require evolution and revolution in BSS/OSS 11 April, 2016

Digitalising operations for the DSP Journey will require evolution and revolution in BSS/OSS

There are three journeys that today’s Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs): (more…)

Simulating APIs the fastest way to stimulating your online economy 24 March, 2016

Simulating APIs the fastest way to stimulating your online economy

New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilised. (more…)

Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 2 09 February, 2016

Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 2

In order for operators to become a Digital Service Provider they need to undergo digital transformation which involves digital service portfolio and capabilities required by service providers to deliver those services to end customers. (more…)

Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 1 08 February, 2016

Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 1

In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to provide a consistent, high quality customer experience regardless of how and where a customer chooses to interact with them. (more…)

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