Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 2

In order for operators to become a Digital Service Provider they need to undergo digital transformation which involves digital service portfolio and capabilities required by service providers to deliver those

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Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 1

In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to

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MATRIXX Software and Vlocity announce partnership and launch digital industry cloud solution for telcos

MATRIXX Software and Vlocity, the Industry Cloud Apps company, have announced a strategic partnership and launch of Go Digital™, a cloud-based solution that helps communications and digital service providers (DSPs) deliver a

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MDS first B&CC company to achieve Frameworx Implementation Conformance for a managed service

MDS’s real-time charging, billing and customer management solution has been awarded TM Forum Frameworx™ Conformance as a certified Managed Service implementation.

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Telecoms industry no longer a walled garden standing apart from wider digital economy

To be full participants in the digital economy (DE), which Analysys Mason defines as “all socio-economic activity, mediated by software, enabled by telecoms networks, leveraging big data”, telecoms players must

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Is “Machine Learning” the key to the mobile operator’s future success?

It’s no secret that many mobile operators consider the need to engage with customers as individuals to be one of their biggest commercial challenges. But due to the sheer size

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