CSP
Network tools should unlock better customer experiences
The proliferation of Over-the-Top (OTT) services, streaming video and complex solutions such as Voice over Long-Term Evolution (VoLTE) pose fresh challenges for communications service providers (CSPs) seeking to deliver good
Read morecVidya partners with Hortonworks to expand its big data analytics platform
cVidya, a leading provider of Big Data Analytics solutions for digital and communications service providers (CSPs), announced today that it has joined the Hortonworks Technology Partner Program to promote building
Read moreUsing small data to make sense of big data
The telecomunications industry, like any other industry, needs buzzwords and the current talk of the day is, of course, big data.
Read moreUnlocking big data’s true potential through personalisation
We are undoubtedly witnessing a big data explosion, with the world’s population creating a huge 2.5 quintillion bytes of data each day. The rise of big data brings with it
Read moreTiscali selects Oracle Communications for network transformation
Businesses and government organisations in Italy are recognising the benefits of rich, secure, and reliable IP-based multimedia communications.
Read moreCustomer experience needs to move up a gear, smarter customer engagement is essential
All the talk is about delighting customers but how can communications service providers (CSPs) do that if they don’t understand and communicate with their customers on a personal level, asks
Read moreAccelerate problem resolution and reduce operational expenses by using customer experience solutions
CSPs need to deliver insight into individual and group customer service quality, minimising operational expenses, accelerating problem resolution and optimising the customer experience, writes Graham Kunz.
Read moreAchieving real benefits from Billing-as-a-Service
The proliferation and adoption of new technologies and services is driving many of today’s communications service providers (CSPs) and Enterprises to seek new ways to streamline their business, reduce costs
Read moreOneAccess Networks charts pragmatic NFV migration pathway for operators and CSPs
OneAccess Networks has today published a paper detailing a step-by-step NFV migration pathway for operators and CSPs in a bid to help them reconcile their ambitions to achieve service-oriented network
Read moreViavi Solutions provides the platform to CSPs to assure the network and the experience
Paul Gowans is mobility marketing manager of Viavi Solutions, a new company established when JDSU split its business into two companies: Lumentum and Viavi Solutions. Viavi Solutions has been created
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