News tagged: analytics

18 August, 2017

Neural Technologies appoints senior director analytics from Oracle

Data integration, analytics and revenue management expert, Neural Technologies, has appointed former Oracle senior principle product manager of analytics for its Global Communication Business Unit, Dr Axel Pieuchot as senior director of analytics. (more…)

16 August, 2017

Ten key steps that businesses should follow to ensure speech analytics success

Customer experience technology provider Sabio has identified 10 key steps that organisations should follow to help ensure the success of their Speech Analytics deployments. (more…)

08 August, 2017

How mobile video analytics enables operators to survive and thrive

It’s hard to overstate how important the rise and rise of video is to mobile operators. Mobile data video streaming is on track to hit 49 exabytes per month by 2021. If you’re wondering how much that equates to, it is roughly around 13 trillion clips…that would be a lot of cat videos! (more…)

07 August, 2017

Has the Net Promoter Score outlived its usefulness?

Delivering good customer experience (CEX), at levels equal or higher to that of other industries, has long been a struggle for telecoms service providers. Operators understand how important it is to successfully measure customer satisfaction, yet few manage it. (more…)

25 July, 2017

Customer service doesn’t have to be the sacrificial lamb for enterprise customers looking to virtualise

Network virtualisation is imminent. Operators are poised to migrate their legacy systems and begin deploying virtual networks and services – and some in fact are already making the move. (more…)

11 July, 2017

Creative methodology enables Information Builders’ customers to build applications that boost user adoption and RoI

Information Builders, a provider of business intelligence (BI) and analytics, data integrity, and integration solutions, reportsed that the company has developed its own brand of process innovation via the well-known Design Thinking methodology. (more…)

29 June, 2017

Progress spends $49m in cash to acquire Kinvey, provider of Backend-as-a-Service technology

Progress has acquired Kinvey, a privately-held provider of Backend-as-a-Service (BaaS) technology. Progress reportedly paid $49 million in cash to buy the Boston, US-based firm. (more…)

21 June, 2017

Telcos may be overconfident about cybersecurity protection, FICO/Ovum UK survey finds

Senior executives at UK firms may be overconfident about their cybersecurity protection, according to a new survey conducted by research and consultancy firm Ovum for Silicon Valley analytics firm FICO. (more…)

20 June, 2017

Neural Technologies appoints former ROSCOM business development director to its commercial team

Data integration, analytics and revenue management expert, Neural Technologies has appointed former Roscom business development manager, Tarik Zilate. He joins to expand sales initiatives in West, Central and North Africa and the Levant. (more…)

19 June, 2017

Systems integrator and MSP Maintel extends strategic partnership with Highlight app and network performance

Maintel, a systems integrator and managed services provider, has extended its strategic partnership with Highlight. (more…)