News tagged: Alexa

23 January, 2019

Speak to me! How digital virtual assistants could open the door to AI for CSPs

The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.

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25 April, 2018

Five consumer communication and tech themes for the next few years

As more everyday objects in our lives become connected, our interactions with technology will continue to change drastically. However, Michael Björn, Ericsson’s head of Research, ConsumerLab, says the complexities of how to control these smart technologies is a different matter. (more…)

21 March, 2018

Connected homes: The case for operator involvement

The connected home market is a confusion of products, proprietary interfaces and connectivity, so why would a network operator want to get involved? With every Tom, Dick and Harry from white goods manufacturers, lighting companies and security firms, to the ubiquitous Alexa and its clones, (more…)

09 January, 2018

CEVA introduces ClearVox- advanced software package providing enhanced speech intelligibility for voice-enabled devices

CEVA, Inc., the licensor of signal processing platforms and artificial intelligence processors for smarter, connected devices, introduced ClearVox, a new software suite of advanced voice input processing algorithms aimed at enhancing speech intelligibility and voice clarity for voice-enabled devices. (more…)

30 August, 2017

Payments of the future designed for when money meets manufacturing

The Internet of Things (IoT) is not new. In fact, connected devices with a wide range of functionalities are already widely used in the home, a trend that shows no sign of abating. In fact, Gartner has predicted that there will be 20.8 billion connected things by 2020, an increase from 6.4 billion in 2016, writes Christian Von Hammel-Bonten, the chief product officer at PPRO Group.

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09 August, 2017

Mobile network operators come out fighting

There’s a groundswell of chatter and opinion-sharing about the pressures swirling around the network; perfect storm formations of connected things, smarter devices, and 5G mobile networks, writes Gabriele Di Piazza, the vice president of products and solutions for Telco NFV at VMware. For a long time, we’ve been able to feel 5G in the air. (more…)

18 May, 2017

The value of the human touch in the digital age

“We all need the human touch” sang mullet-toting soft rocker Rick Springfield back in 1983, fearing a dystopian future in the year 2016. While last year didn’t bring us to that traumatic point, we ARE truly embedded in a digital economy (more…)

25 May, 2016

Workforce chatbot Aspect Mila intelligent assistant aims to bring new efficiency to contact centre agents

Aspect Software, has announced a new interactive assistant to redefine how contact centre supervisors and agents interact with workforce applications and each other. (more…)