Speak to me! How digital virtual assistants could open the door to AI for CSPs
The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.