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We all know what happens when there’s a monopoly. Regardless of industry or product, consumers have limited – or no – choice, and end up paying whatever the suppliers in

Software-defined wide area network (SD-WAN), is an application of software-defined networking (SDN) technology which is applied to a WAN architecture. One of the main benefits of SD-WAN, compared to traditional

Wi-Fi connectivity is extremely important for businesses and is a key tool driving customer satisfaction across the retail, hospitality and transportation sectors, as well as cost control and employee productivity

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone

One of the greatest benefits of cloud computing is cost efficiency but there is a flip side, costs can get out control if services are not provisioned effectively or properly

In the first of a two part article, Jon Baldry the metro marketing director at Infinera, says fibre to the home (FTTH) or building is now a very popular choice

Security never seems to get any easier, does it? Ransomware, say the experts, shows no signs of diminishing as a threat to consumers and enterprises. So if they can’t nullify

Unified communications as a service (UCaaS), the cloud delivery model for enterprise communications, is known for providing flexibility and scalability for core business tasks, as well as for offering a

Most organisations agree communications are a vital asset – after all, no business can be productive if workers can’t talk to one another, writes Paul Clarke, the UK manager for

If you happened to be one of Spotify’s investors, you’ll likely be smiling following the company’s US$27 billion debut on the US stock market. Long seen as the driving force