Expert opinions

Who will become the Amazon of telecoms? Numerous industries have already discovered that pricing can be an effective strategic lever – now it’s time for CSPs to do the same,

The intersection between OTT applications and carrier IPX is quickly growing, creating an immediate need for both sides to monetise their investments, write Vic Bozzo and Lisa Tovar

For most CSPs, digital transformation will take place within the next five years and during that time five significant changes will occur, writes Jennifer Kyriakakis

Philip Hogan is a founder of real-time BSS company Openet and is currently the company’s general manager of sales and services. He tells VanillaPlus that communications service providers have the

Network Functions Virtualisation (NFV) completely changes how communication networks are designed, built and managed by pulling the functions necessary to run networks off proprietary hardware and placing them on open-architecture-based

Communications business models are changing rapidly. Communications service providers (CSPs) are rethinking their roles in the digital world and must adapt their processes, structures and cultures to compete. They must switch

When managing video service delivery, mere data isn’t enough to reach higher operational efficiency, the right service quality level and achieve better customer understanding. You need actionable insights and now’s the time

Customer experience provides a means for CSPs to set themselves apart from their rivals, but the task is not straightforward, writes Jarkko Multanen

The days of one-size-fits-all service levels in telecoms are rapidly coming to an end. Falling revenues from traditional voice and text services are driving CSPs to focus on high value customer segments,

Vic Bozzo is senior vice president of worldwide sales and marketing at Telarix. Here he tells VanillaPlus that consumer big data projects are not the only means by which CSPs can