Expert opinions

In the rush to be seen as big data players, many IT vendors are contributing to the hype but not to the solution. So what, exactly, asks Thomas Vasen, is a

How do CSP’s engage with their subscribers and provide a superior service when they are no longer locked in and can leave on a whim? The answer is to become a

Matthias Liebe assesses the likely show stoppers and explores what will be the key capabilities for CSPs’ profitability in the digital value chain

Flexibility, accelerated time to market and cost savings can all be achieved if CSPs take the right approach to cloud and cloud billing, writes Ric Vicari

Effective partnering between specialist vendors offers CSPs the best opportunity to build an agile BSS environment, writes Cyril Dolan

Communications service providers (CSPs) are faced with declining revenues from users that are demanding more and more capacity. CSPs therefore need to change the business model and find news ways

When it comes to BSS, there are storm forecasts ahead as technological changes affect CSPs’ operations and they offer a more complex and far wider range of services. Robert Machin

CEM, when supported by big data correlated from multiple OSS/BSS, provides the tantalising prospect of achieving both efficiencies and savings as well as an improved capability to differentiate with customer

The combination of new devices and operating systems coming to market, LTE rollouts happening at speed and the ever-increasing demand for rich and exciting subscriber services, presents a multitude of

For CSPs to remain competitive in the current tough economic climate, the ability to create a desirable user experience that will win new customers, and then retain them, is a