Search Results for: customer experience

Centric Infrastructure Group has partnered with Prodapt to transform its customer experience. This collaboration underscores Centric’s dedication to delivering good customer service. “Centric partners with Prodapt for customer experience transformation”

Virgin Media O2 announced that it will start to switch off 3G services in 2025 as part of its ongoing network transformation. This will enable the company to further expand and upgrade its 4G and 5G connectivity, reduce energy consumption and deliver enhanced speeds for customers.

Amdocs has announced expansion of its partnership with Globe. This partnership will expand Globe’s IT operations to deliver stable and resilient services worthy of customers loyalty. Under a multi-year managed services agreement, Amdocs will empower Globe to align its IT operations with business goals, reduced time to market, and increased responsiveness to customer requests and market changes.

Cablenet, a telecom service provider in Cyprus, has recently deployed Infovista’s Ativa automated assurance and operations solution to improve customer experience across its fixed and mobile networks. The company has chosen to implement Ativa Experience, a module within Infovista’s cloud-native Ativa suite, for core network monitoring of its 2G/3G/4G, IMS (IP multimedia subsystem), and fixed networks.

Nokia announced that it has trialed a new solution that enables Android smartphone users to purchase and activate network slices on-demand from their operator. The move, which will be available to Android 14 users, will allow end users to enhance their experience across a wide range of applications such as gaming, streaming, broadcasting, and social media. The solution enables operators to monetise 5G slicing services, for example, by offering network slices that can be purchased in selected areas based on customer demand.

Infosys, a provider of digital services and consulting, has announced its collaboration with ServiceNow, a digital workflow company. This collaboration is to launch Infosys Live Operations platform, aimed at enhancing customer experiences (CX) for telecom providers.

Santa Clara, United States – IP Infusion, a provider of open network software and solutions for wireline and mobile network operators, has announced that MetaLINK Technologies, an internet service provider, chose IP Infusion’s OcNOS software to upgrade its network with expanded bandwidth and transport capacity.

Rakuten Mobile, Inc., Rakuten Symphony, Inc. and Rakuten Symphony UK Ltd., have opened the Rakuten Open RAN customer experience centre, United Kingdom, heralding a new era of British-Japanese technological collaboration and the European advancement of open radio access networks (Open RAN).

Digital transformation is a permanent state of evolution which is forcing companies to change their business models and adapt to the new market reality. Moving your company forward in the wake of the post-pandemic era has now become more essential than ever.

In a world of AI, automation and new channels, what do your customers really want? In a digitally transformed economy, customers are empowered to make the rules, engage on their own terms and challenge organizations with the most complex of expectations. What does the future of CX look like with this in mind?

Generate value for your business by embedding digital DNA and expediting your company’s successful transformation with Conferenzia World‘s Global Digital Transformation & Customer Experience Summit 2023 in Amsterdam.

Join us to adopt innovative technology to keep up with the new “always-connected” customer and deliver an unmatched customer experience.

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Less than 18 months ago financial markets reacted badly to news of the planned merger of Indonesia’s second and third largest mobile network operators (MNOs), with credit rating agency Fitch, for example, placing Indosat on Negative Watch. This year, Vikram Sinha, president director & CEO of Indosat Ooredoo Hutchison had a vastly-improved AA+ story to tell at Mobile World Congress 2023, as editorial director, Jeremy Cowan reports.