Cablenet, a telecom service provider in Cyprus, has recently deployed Infovista’s Ativa automated assurance and operations solution to improve customer experience across its fixed and mobile networks. The company has chosen to implement Ativa Experience, a module within Infovista’s cloud-native Ativa suite, for core network monitoring of its 2G/3G/4G, IMS (IP multimedia subsystem), and fixed networks.
Ativa Experience provides Cablenet’s customer care and NOC/SOC (network operations centre/security operations centre) teams with actionable insights into their subscribers’ end-to-end experience. This enables these teams to proactively monitor, identify, prioritise and resolve any customer-impacting issue.
Panayiotis Kouloumbrides, Cablenet chief core networks officer, says “Cablenet is seeing record growth, adding 40% in our overall subscriber base in the last year alone, including 102% growth in mobile subscriptions. But this rapid growth brings challenges. First and foremost, we need to ensure that our customers’ experience remains front and centre of everything that we do.”
“This includes everything from how we plan, deploy and optimise our mobile networks, to how we proactively assure the quality of our end-to-end customer experience. Infovista is a trusted partner for Cablenet and it gives the whole organisation the confidence it needs to not just continue our rapid growth, but to look to new opportunities such as 5G,” says Kouloumbrides.
Cablenet works with Infovista across the network lifecycle, using Infovista’s Planet for RF (radio frequency) planning and optimisation, TEMS Investigation, TEMS Pocket and TEMS Paragon for the testing, troubleshooting and benchmarking of its mobile networks, and now Ativa Experience for customer experience intelligence throughout its core network.
Renata da Silva, Infovista VP product automated assurance, says “It’s not enough to simply have KPIs. To deliver market-leading customer experience, operators need real-time alerting and actionable insights into their subscribers’ behaviours, trends, preferences and perceived quality.”
“From benchmarking network performance to assuring superior customer satisfaction, Infovista is working with Cablenet teams across planning, testing and operations to give them the data and insight they need to support their business goal of delivering a world-class experience for all their customers. As they look to future 5G cloudified networks, Cablenet can trust this solution will cover their organisational cloud-native needs both from a deployment and functionality perspectives,” says da Silva.
Infovista’s cloud-native portfolio spans network planning, testing and automated assurance and operations solutions, providing a position to bring synergies into traditionally siloed teams and systems across the network lifecycle. Built on a single NLA Cloud Platform that unifies network planning, testing and assurance, and reduces the footprint of previously siloed architectures, Infovista’s cloud-native solutions deliver insights while streamlining operations, and reducing management overhead.
Infovista’s solutions support 5G in and across all lifecycle phases. For more information on Infovista’s cloud-native Ativa Suite for automated assurance and operations, please visit Infovista.
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