Making Sense of the Evolving Business Services Market

New research conducted by market analysts, Heavy Reading has probed over 60 telcos around the world about how they’ve had to adapt their service offerings to meet the rapidly changing business services market. In this report, we reveal what they believe to be the biggest market opportunities both by sector and by technology.
Highlights include:
  • The types of services that CSPs see as the most important parts of their commercial portfolios, we rank - Outsourced infrastructure, Data Backup, Voice, Data, Video, Infrastructure on-demand, IT services, Enhanced & Basic services
  • Which size business now provides the biggest share of commercial revenue for CSPs overall
  • Which vertical markets are the most profitable, we rank - Retail, Government, Finance, Education, Healthcare , Entertainment & Hospitalitys
  • Which technology platform CSPs view as the most important for their business services efforts - fibre-based, wireless or CSIS-based
  • Which types of cloud-based commercial services are the most popular choice - IaaS, PaaS or SaaS?

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