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25 June, 2021The impact of the COVID pandemic on IT operations in general and cybersecurity in particular has been profound, says Guy Matthews, editor of NetReporter. Chief information officers and chief information and security officers (CIOs and CISOs) have been kept on their toes throughout and have a very uncertain landscape ahead of them.
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16 April, 2021Communications service providers’ (CSPs) slow but steady 5G rollout is starting to make a dent in 4G’s dominance. A recent GSMA report puts 5G connections as accounting for 20% of all mobile connections by 2025. (more…)
03 December, 2020What part can artificial intelligence (AI) and machine learning (ML) play in the automation of the network? A panel of experts give their thoughts on the future of smart connectivity. Report by Guy Matthews, editor of NetReporter. (more…)
10 May, 2019Digital Transformation World is upon us, and as the telecoms industry meets in Nice, John English, director of Marketing, Service Provider Solutions, Netscout, shares his thoughts on some of the biggest trends expected to emerge from the show. (more…)
27 March, 2019Netscout Systems Inc, a provider of service assurance, security, and business analytics, reports that Netscout application performance management for Azure in the Microsoft Azure Marketplace. (more…)
08 February, 2019In 2019, as communications service providers (CSPs) evolve their security strategies, end-to-end visibility of communications will become essential, writes Darren Anstee, the chief technology officer of Netscout. Increasingly the network will need to provide a unified means of observing, identifying and remediating malicious or suspicious communications and devices.
15 November, 2018The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
26 July, 2018Netscout Systems Inc., a provider of service assurance, security, and business analytics, is collaborating with IBM. Under the agreement, IBM will leverage Netscout’s Smart Data Technologies which includes its Adaptive Service Intelligence (ASI) patented technology to drive data-centric workflows and decision making for Communication Service Providers (CSPs).
The collaboration centers on Netscout’s software-based InfiniStreamNG real-time information platform, which delivers visibility into both physical and virtual networks by instantaneously converting high-volume network traffic into granular yet highly contextual subscriber meta-data or Smart Data at the collection point. Mutual customers will benefit by feeding Netscout’s subscriber-centric Smart Data for voice, video, data and OTT services into IBM’s Telecom Analytics Solution.
Netscout’s Smart Data combined with IBM’s analytics capabilities provides the “always on” multi-dimensional subscriber meta-data, enabling CSPs better understand the behaviors and motivations of their customers through a data-driven, customer-centric business model and drive network change.
With this new integrated solution that utilises Netscout’s CORE to RAN network data view, CSPs gain better insight into customer needs, allowing them to innovate across core operational and service areas, including customer care, sales and marketing to ultimately reduce subscriber churn and strengthen and grow revenue.
Anil Singhal
The solution will also enable CSPs to create new business models around customer behavior modelling as well as participation in broader ecosystems that will drive CSPs overall value.
This agreement allows IBM to offer selected models of Netscout’s ISNG probes, via a pure software model. This OEM arrangement provides both Netscout’s and IBM’s customers another channel to purchase Netscout software along with IBM’s Telecom Analytics Solution as a bundled offering.
“Demand for proactively predicting customer behavior is on the rise, and along with it the need for flawless network performance in order to ensure the highest quality customer experience, which is critical to maintain loyalty and prevent churn,” said Anil Singhal, co-founder, president, and chief executive officer, at Netscout.
“By adding the rich data from Netscout’s Adaptive Service Intelligence technology to IBM’s Telecom Analytics Solution, we are able to bring together network and subscriber data from multiple sources in a way that offers an unparalleled, end-to-end view of what the customer is actually experiencing. Communications service providers need smart, real-time performance data for smarter insights and smarter analytics. This partnership delivers it.”
“Communications Service Providers need to leverage vast volumes of information, so they can make more intelligent decisions and assure both exceptional customer experiences and network performance in today’s dynamic environment,” stated Gary O’Driscoll, worldwide lead, Telecom Analytics Solutions, at IBM.
“This collaboration is part of a long-standing relationship between our two companies that focuses on a wide range of products including lab test equipment, field installations tools, and monitoring and troubleshooting systems. By working together, we are committed to providing more value to our shared customers.”
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27 June, 2018Service providers everywhere are increasingly turning to virtualisation, writes John English, the senior product manager for service providers at NETSCOUT. In an effort to gain control of service creation, innovate faster in response to evolving customer and market demands, and reduce costs and meet competitive challenges, they are migrating their IP networks from purpose-built to virtualised, software-based platforms.
14 March, 2018Netscout Systems Inc., a provider of business assurance that combines service assurance, cybersecurity, and business intelligence solutions, announced its nGenius® Service Assurance platform has extended infrastructure monitoring into VMware virtual infrastructures as well as Wi-Fi infrastructures with the latest release of nGeniusPULSE 2.5. (more…)
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