Cable & Wireless Communications has selected UXP Systems’ MINT Digital Experience Engine to power next generation digital identity and enable a new world of digital service delivery for Flow, the Company’s retail brand across the Caribbean region.
“In today’s changing world, managing the full digital user lifecycle is part of our company’s strategy to expand our portfolio of services and be the leader in revolutionising customer experiences across the Caribbean,” said Carlo Alloni, the executive vice president of technology and Group CTIO at Cable & Wireless Communications. “By partnering with UXP Systems, we are further empowering our Flow customers by delivering, managing and simplifying a unified and personalised digital experience across all their services. We are very excited to be implementing a seamless single set of digital user processes that will power our transformation across voice, video and cloud services.”
Gemini Waghmare, the CEO of UXP Systems, added: “The digital user drives the internet, and the user managed capabilities they demand are becoming more and more robust every day. We are excited to be powering next generation digital identity for our innovative partners at Cable and Wireless.”
By implementing Flow ID with User Lifecycle Management processes, CWC will be able to dramatically increase the penetration of their digital identity and further expand the portfolio of digital services available through it. Any prospect or customer in a CWC territory will be able to benefit from a single digital identity, with flexible onboarding, delegation, access and personalisation options.
“CSPs are beginning to realise the importance of embracing a digital ID strategy across all of their service offerings as they transform to deliver a more digital service experience for their users,” said Mark Mortensen, the research director and practice leader at Analysys Mason. “Projects like this that focus on the user lifecycle enable a CSP to strengthen its position in the digital value chain, creating a more intimate and loyal relationship with every digital user.”
