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On the hunt for a trusted telco provider? Rule number one: read the SLAs. Standard in the telecommunications industry, service-level agreements (SLAs) provide resellers and customers with a guarantee that

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more

With the advent of 5G and IoT, greater collaboration is required between communications service providers (CSPs) in order to cost effectively deliver innovative services, write Ganesan Arulanandham, consulting partner and

The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the

Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users

Over the past few years the network performance monitoring and diagnostics (NPMD) industry has developed more and more specialized tools for specific network functions, writes Joe O’Connor, the senior vice

The transition from 4G to 5G brings a variety of benefits, notably an increased data rate and mobile broadband network capacity. However, system design engineers will need to adapt to

Wi-Fi connectivity is extremely important for businesses and is a key tool driving customer satisfaction across the retail, hospitality and transportation sectors, as well as cost control and employee productivity

The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone