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16 January, 2019
The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the critical importance of mobile broadband to all UK consumers, writes Tony Gillick, the vice president of solutions management at Openet.
03 January, 2019
Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users are subjected to, writes Michael Rezek, the vice president of business development and strategic partnerships at Accedian.
19 December, 2018
Over the past few years the network performance monitoring and diagnostics (NPMD) industry has developed more and more specialized tools for specific network functions, writes Joe O’Connor, the senior vice president of Channels and Alliances at LiveAction.
18 December, 2018
The transition from 4G to 5G brings a variety of benefits, notably an increased data rate and mobile broadband network capacity. However, system design engineers will need to adapt to the latest 5G new radio (NR) standard which was completed in June 2018, writes Ken Karnofsky, a senior strategist for Signal Processing Applications at MathWorks.
17 November, 2018
Wi-Fi connectivity is extremely important for businesses and is a key tool driving customer satisfaction across the retail, hospitality and transportation sectors, as well as cost control and employee productivity in the enterprise. Users simply want, nay expect, to be seamlessly and securely connected wherever they are and able to get on with whatever task they need to complete without participating in the plumbing, writes Blaz Vavpetic, the chief technology officer of iPass.
15 November, 2018
The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
08 November, 2018
Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone calls on weekdays between 9-5, writes Jeremy Payne, the international vice president of marketing at Enghouse Interactive.
25 October, 2018
Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
01 August, 2018
It’s a fact – cellular signals do not penetrate well into the buildings, writes Slavko Djukic, the chief technology officer of Zinwave, in the first of a two-part article. That’s why dropped calls and interrupted data connections continue to plague the owners and users of commercial buildings, from downtown office towers to medical centres, corporate campuses to airports and stadiums.
27 July, 2018
Network operations (NetOps) teams must proactively find issues on the network before they turn into problems. The reason being that networks are driving more digital change than ever before, which is amplifying the pressure on those responsible for deploying, monitoring and maintaining them, writes Jay Botelho, the head of products at Savvius, a LiveAction company.
