We live in a world where new digital services, IoT and M2M lead to growing complexity of telecom product and service portfolios, often built in cooperation with partners from vertical markets, such as health, automotive, utilities and others. “Service Providers of Everything” must learn how to handle this complexity, as traditional revenue streams coming from voice, messaging and data are either declining (voice and messaging), stagnating, or will begin declining in the near future (data). Revenue growth curves (also called waves, due to their shape) for voice, messaging, data access and digital services are depicted below.
For communication service providers (CSPs), agility is the key to this new land of opportunities – CSPs must be able to react to market demands quickly and without significant changes in IT systems.
If they really want to surf the „Fourth Wave” (digital services) instead of being flooded, they must either compete with OTT players or try to collaborate with them. Either route requires the highest degree of simplification and agility, both in the organization itself and in its IT structures. OTT players require from CSPs extremely fast adaptation to the changing environment, and the ultra-fast introduction of new services to the market. New, complex offerings, often bundled with services from verticals, must be released in a matter of days. At the same time existing offers may be retired, and service providers must be able to manage this fast-growing portfolio in an efficient way. On one hand they have to follow market trends, while on the other hand they don’t want to overwhelm the customer with possible service options. Last but not least, and because services are delivered in partnership, the right settlement process must be in place. Accurate invoices must be issued to both customers and the partners that deliver service bundle components.
WHAT YOU WILL LEARN:
- What challenges the world of digital services brings to communication service providers
- Why siloed, long-lasting and customized legacy business support systems can block innovation
- The main objectives of a BSS transformation, and how a successful transformation process can make your business more agile and successful
- How to execute BSS transformation and consolidation produces seamlessly, use the right tools, and choose a future-proof solution
