• Log in
  • About Us
  • Privacy Policy
  • Contact us
Telecoms IT News - VanillaPlus
  • Home
  • News
  • Verticals
    • 4G
    • 5G News
    • Big data analytics
    • Bill & Charge
    • CEM
    • Companies
    • Digital transformation
    • Fraud prevention
    • Managed services
    • Network optimisation
    • NFV Hub
    • OSS
    • People
    • Policy
    • Revenue assurance
    • Revenue management
    • Service assurance
    • Service Provisioning
    • Test & measurement
  • Digital Edition
  • Events
    • Events diary
    • Webinars
  • Videos
  • VP Featured
    • Webinars
    • Podcast
    • Editorial advisory board
    • Expert opinions
    • Hot List
    • Operator View
    • Press releases
    • Reports & whitepapers
    • Special reports
    • Talking Heads
    • Troubleticket
    • Digital Talking Heads
  • Directory
  • Tech Trends
  • Subscribe
 

You are here:

  • Home
  • Companies
  • Globetouch contracts Tweakker for global MVNO to improve CSPs’ customer care and time-to-revenue

Globetouch contracts Tweakker for global MVNO to improve CSPs’ customer care and time-to-revenue

29 March, 2016 at 12:00 PM

Globetouch contracts Tweakker for global MVNO to improve CSPs’ customer care and time-to-revenue

Spirent Communications plc has announced that its Tweakker device intelligence solution has been selected by mobile virtual network enabler (MVNE) Globetouch. This is to provide cloud connectivity services to end users of its global network of mobile virtual network operators (MVNOs).

By offering Tweakker’s cloud services to MVNO customers in over 100 countries and embedding them on MVNO websites, local care centres are said to have the tools to ‘on-board’ new users onto a network in the shortest timeframe. This leads to earlier revenue generation and lower operational care costs.

Globetouch offers mobile services and packages to MVNOs, device distributors, enterprises and machine-to-machine (M2M) service providers and uses superior mobile connectivity to improve customer loyalty and satisfaction.

“Globetouch has the vision to build the most advanced cloud-based mobile ecosystem for MVNOs world-wide and this service agreement with Tweakker enables us to offer the one missing piece in the perfect cloud solution for provisioning data services,” said Ori Sasson, chief executive officer of Globetouch.

Ori Sasson, CEO, Globetouch

Ori Sasson, CEO, Globetouch

“MVNOs now have the most effective end-to-end connectivity platform for on-boarding users of region-specific and well-known devices alike and we expect local care operations to slash some 90% of costs usually associated with connectivity care as a result.”

“Tweakker is delighted to enter into this service agreement with Globetouch and to help it to achieve its compelling vision of a one-platform cloud mobile ecosystem for MVNOs worldwide,” said Tweakker’s chief sales officer, Magnus Petersen. “In this always-connected era, every minute counts and on-boarding customers quickly is increasingly important for new revenue streams.”

With Tweakker’s self-care platform cloud-embedded on local MVNO websites, end users can effortlessly enable data services on their phones. Based on handset capabilities, the right settings are sent over the air within seconds or displayed as step-by-step guidelines. Alternatively, if a customer chooses to call a care centre for connectivity support, agents can reference Tweakker’s data setting platform.

Importantly, with iPhones being unable to support over-the-air (OTA) set up, Tweakker will provide Globetouch with a dedicated iOS application to configure these devices. By accessing the app, iPhone users will have their phone configured automatically within minutes.

Through Tweakker’s device library, MVNOs can tap into the world’s richest and most accurate device capability data, with over 150 data points per device, to enrich their subscriber insight for marketing and business decision purposes.

Comment on this article below or via Twitter: @ VanillaPlus OR @jcvplus


category: Companies, News

Tags: cloud, configure, Connectivity, devices, Globetouch, iOS, iPhones, M2M, Machine to machine, Magnus Petersen, mobile virtual network enabler, MVNE, OTA, Over-The-Air, Tweakker

VanillaPlus Q3 Magazine
 

VanillaPlus Magazine Issue 1 2022: Why IT must catch up with OT to enable 5G monetisation

Is creativity a bridge too far for CSPs? As communications service providers (CSPs) engage in new digital value chains, collaborate with partners and participate in multi-directional business models, George Malim shares a tale of two bridges

READ NOW

Comments are closed.

  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
  • Subscribe
Relax time
Read the new novel by J.J. Cowan on Africa’s conflict minerals trade and forced labour. 5* Reviews on Amazon.co.uk Paperback & Kindle

Check out on Amazon

X

Be the first to know!

  • The top telecom IT news stories of the minute
    in your inbox
  • Exclusive offers for entry into hundreds of
    events worldwide
  • Free access to a huge selection of the latest
    analyst reports and whitepapers
Subscribe now so you don't miss out
Don’t show me this again
Please check your email
x
Vanillaplus - The Global Voice of Telecoms IT
The Global Voice of Telecoms IT

VanillaPlus is the world-leading resource covering digital transformation for the communications industry. VanillaPlus brings you exclusive News, Expert Views, and Event Reviews. See Interviews from CEOs, CTOs, and COOs who are successfully transforming their business today.

Connect

Facebook Twitter YouTube LinkedIn

NEWS

  • Latest Telecoms IT news

DIGITAL EDITION

  • Latest Editions

OTHER

  • Newsletters [Archive]

KNOWLEDGE CENTRE

  • Webinars
  • Special Reports
  • Talking Heads
  • Editorial Advisory Board

COMPANY

  • About
  • Contact Us
  • Terms & Conditions
  • Privacy Policy

PARTNERS

  • IoT News

© 2014-2022 VanillaPlus - The global voice for telecoms IT. All rights reserved.